Imagine visiting an online store late at night to search for a needed product. Instead of a friendly sales associate, a virtual assistant greets you. You can ask it questions, and it responds instantly with accurate information about the item you’re interested in, even if you don’t phrase your query perfectly. The bot periodically chimes in as you browse the website to remind you it can help. This is the power of eCommerce chatbots. Not only do they improve customer experience, but they also help businesses boost sales and streamline operations. If you’re considering chatbot integration into your online store, you’ve come to the right place. In this article, we’ll explore the best eCommerce chatbots available today to help you make the right choice for your business in 2025.

Boosting website performance with Droxy’s AI agent for your business, a solution that can help you easily achieve your goals, starting with chatbot integration.

Table of Contents

• What are eCommerce Chatbots?

• Benefits of eCommerce Chatbots

• 10 Best eCommerce Chatbots for Your Business in 2025

• Create an AI Agent for Your Business for Free within 5 Minutes

What are eCommerce Chatbots?

eCommerce chatbots are AI-powered virtual assistants designed to interact with customers in online stores and digital platforms. These innovative programs simulate human conversation, helping shoppers with: 

• Product discovery

• Answering questions

• Guiding them through checkout

• Providing post-purchase support

By leveraging artificial intelligence and machine learning, eCommerce chatbots can understand and respond to customer queries in real time, often across multiple channels like: 

• Websites

• Social media

• Messaging apps

Why You Should Start Using eCommerce Chatbots Today 

eCommerce chatbots are transforming online retail by making customer service: 

• Service faster

• More efficient

• Highly scalable

They can handle multiple conversations simultaneously, reducing wait times and operational costs. Chatbots can seamlessly transfer customers to human agents for complex issues, ensuring a smooth support experience. 

Key Functions and Features

• 24/7 Customer Support: Chatbots provide round-the-clock assistance, ensuring customers always get help, even outside business hours.

• Product Recommendations: They analyze customer preferences and behaviors to suggest relevant products, increasing the likelihood of sales.

• Order Tracking & Management: Chatbots can handle order status inquiries, returns, and refunds, streamlining post-purchase support.

• Personalized Communication: Chatbots integrate with CRM and eCommerce platforms to offer tailored responses and promotions based on user data.

• Multi-language Support: Many chatbots can converse in multiple languages, broadening a store’s global reach.

• Data Collection & Insights: They gather valuable data on customer interactions, helping businesses refine their marketing and support strategies.

Related Reading

• ChatGPT vs. Chatbot

• How to Train ChatGPT on Your Own Data

• What Are the Benefits of Using AI Chatbots?

• Chatbot No-Code

• Chatbot in Customer Service

• Pros and Cons of Chatbots

• Ecommerce Chatbot Use Cases

• Multifamily Website Chatbot

• B2B Chatbot

Benefits of eCommerce Chatbots

1. Answer Customer Questions Like an Employee

Research shows that 81% of customers want to solve problems independently before dealing with support. An ecommerce chatbot hits on this need without impacting budgets. Ecommerce chatbots offer: 

• An employee-like experience

• An easy solution for answering common questions

• A money-saving opportunity for brands

Omni-channel support is crucial in today’s ecommerce environment. Some leads prefer talking to someone on the phone, while others will leave your store for a competitor’s site if you don’t have live chat or an ecommerce chatbot. You can customize your bot to: assist with order tracking, recommend products, offer discount codes, log feedback, and more. Ecommerce chatbots can revitalize a store’s customer experience and make it more interactive. 

2. Create a More Interactive Customer Experience

Creating a positive customer experience is a top priority for brands in 2025. A laggy site or checkout mistakes lead to higher cart abandonment levels (more on that soon) and failure to meet consumer expectations. Chatbots engage customers during key parts of the customer journey to alleviate buyer friction and guide them to the right products or services. Ecommerce chatbots can ask customers if they need help if they’ve been on a page for a long time with little activity. Chatbots can also work behind the scenes to gather information about a customer and use this zero-party data to: 

• Make suggestions based on the consumer’s needs or interests

• Guide the consumer to products or services that best fit their needs

• Assisted during the sales process in increasing conversion rates

Ecommerce chatbots offer customizable solutions to reach new customers and provide a cost-effective way to increase conversions automatically. 

3. Prevent Cart Abandonment

Cart abandonment rates are nearly 69.82%, costing ecommerce stores billions of dollars annually in lost sales. Consumers who abandoned their carts spent time on your site and were ready to buy, but something went wrong. The price point may have been an issue, or it could have been a lack of free shipping or other problems. Chatbots influence conversion rates by intervening during key purchasing times to: 

• Build trust

• Answer questions

• Address concerns in real time

Custom chatbots can nudge consumers to finish the checkout process. You can customize your bot to work in multilingual environments for seamless conversations across language barriers. Reducing cart abandonment increases revenue from leads browsing your store and products.

4. Provide Post-Sale Support 

The best chatbots offer post-sales support that drives customer loyalty and satisfaction. They answer questions about: 

• Returns

• Refunds

• Shipping

• Order issues 

Bots can even give customers helpful product tips and how-tos to help them make the most of their purchases. Because chatbots are always on and available, customers can get the help they need when it’s most convenient for them. 

5. Monitor and Improve Your Chatbots

One advantage of chatbots is that they can provide you with data on how customers interact with and use them. You can analyze that data to improve your bot and the customer experience. The truth is that 40% of web users don’t care if they’re being helped by a human or a bot as long as they get the support they need. So, monitor your bot and its performance to ensure you provide customer support. I recommend experimenting with different e-commerce templates to see which ones work best for your customers. 

6. Gather Customer Data

Chatbots gather data from the customer and can build an entire customer profile. Leveraging big data allows customer service and bots to: 

• Learn more about customers

• Provide a better experience

• Recommend products or services that touch on pain points. 

How Droxy Bridges Automation and Human Touch Across Every Channel

Transform your customer experience with Droxy, our revolutionary AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. Deploy your custom AI agent for your business in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction.

Related Reading

• Apartment Chatbot

• Live Chat vs. Chatbot

• Ecommerce Chatbot Examples

• How to Train a Chatbot

• Ecommerce Chatbot

• Conversational AI in Ecommerce

• Retail Chatbot

• Implementing Chatbots for Efficient Customer Service in E-Commerce

• Best Chatbot for Website

• Enterprise AI Chatbot Solution for Websites

• Best AI Chatbot

• White Label AI Chatbot

10 Best eCommerce Chatbots for Your Business in 2025

1. Droxy: Transform Your Content into a Bot 

Droxy is a next-generation, no-code AI chatbot builder that empowers businesses to convert any content into an interactive chatbot. Its seamless integration, deep customization, and advanced analytics make it a top-tier choice for eCommerce, education, and beyond. Droxy transforms your resources into intelligent, interactive chatbots in minutes. Its deep customization, robust analytics, and seamless integrations set it apart for eCommerce growth. Whether you need lead generation or customer support, Droxy adapts to your business needs.

Key Features

• Upload content from PDFs, YouTube, custom files, and websites

• Fully customizable appearance, personality, and role

• Easy website embedding and Discord integration

• Powerful API for custom business process integration

• Real-time conversation analytics and customer insights

• Automated lead collection and qualification

• White-label with custom domains for brand consistency

• Appointment and booking automation

• Multi-platform sharing with one-click links

• Versatile use cases: 

  Education

  Business

  Personal development

Droxy leads the pack with its unmatched flexibility, deep customization, and powerful analytics, making it the best choice for businesses seeking to elevate their eCommerce experience in 2025.

2. Flow XO: Simplify Your Customer Support and Lead Generation 

Flow XO is an intuitive chatbot platform designed to streamline lead generation, customer support, and sales funnel optimization for eCommerce brands. Its user-friendly interface simplifies customer support and lead generation. Its workflow automation helps businesses save time and convert leads efficiently. Flow XO is ideal for small- to mid-sized eCommerce operations.

Key Features

• Intent and sentiment prediction

• CRM and knowledge base integration

• Pre-screening and lead qualification

• Meeting scheduling

• Multi-platform integration:

  Office 365

  Salesforce

  Google Calendar

Pros

• Easy to use

• Supports complex workflows

• Affordable pricing

Cons

• Limited advanced AI

• Basic analytics

• Less suitable for large-scale customization

3. Botsify: Rapidly Deploy Your Chatbot

Botsify offers pre-built templates and rapid setup for eCommerce, focusing on automating support and collecting leads. It accelerates chatbot deployment for eCommerce sites. Its multi-language and multi-channel capabilities make it accessible to a broad audience. Botsify is best for businesses seeking fast, affordable automation.

Key Features

• 100+ language support

• Human takeover for complex queries

• Integration with: 

  WhatsApp

  Instagram

  Facebook

  Telegram

• Custom lead generation forms

• API & SDK support

Pros

• Quick deployment

• Cost-effective

• Strong multi-channel support

Cons

• Basic AI

• Limited scalability

• Fewer advanced features

4. Tidio: A User-Friendly Chatbot for Sales and Support 

Tidio combines live chat and AI automation, delivering real-time customer support and personalized offers. Tidio is a favorite among small to medium eCommerce stores for its instant setup and affordability. Its AI-driven automation enhances customer engagement and boosts conversions. Great for first-time chatbot users.

Key Features

• No-code chatbot templates

• Real-time visitor tracking

• Multi-channel integration:

  MailChimp

  Social platforms

• Ticket prioritization and routing

• Analytics dashboard

Pros

• Easy setup

• Budget-friendly

• Effective for small businesses

Cons

• Limited advanced functionality

• Not ideal for large enterprises

• Basic reporting

5. ManyChat: Automate Your Social Media Marketing 

ManyChat excels at social media-driven sales, automating conversations on: 

• Facebook

• Instagram

• WhatsApp

ManyChat is the go-to for businesses focused on social commerce. Its automation tools drive engagement and sales on major social platforms, making it perfect for brands with a strong social media presence.

Key Features

• Social platform integration

• Automated marketing workflows

• Lead capture and nurturing

• Data sync with major CRMs

• Sales funnel automation

Pros

• Affordable

• Strong for social commerce

• High conversion rates

Cons

• Limited outside social platforms

• Basic AI

• Fewer eCommerce-specific tools

6. ChatArm: Improve Your Product Discovery 

ChatArm is purpose-built for eCommerce, offering personalized product recommendations and seamless checkout assistance. It personalizes shopping and streamlines the checkout process. Its analytics help optimize sales strategies. ChatArm is well-suited for businesses seeking advanced eCommerce automation.

Key Features

• AI-powered product suggestions

• Guided checkout process

• Real-time analytics

• Multichannel support

• Automated cart abandonment recovery

Pros

• Personalized experiences

• Reduces cart abandonment

• Scalable

Cons

• Custom pricing

• Learning curve for setup

• Limited free options

7. Ada: Provide Personalized Customer Support 

Ada leverages advanced AI to deliver personalized, context-aware conversations and automate complex support queries. It excels at handling complex, multilingual customer interactions. Its AI adapts to customer needs, improving satisfaction and efficiency. Ada is best for large eCommerce operations.

Key Features

• Natural Language Processing (NLP)

• Context-aware responses

• API integration

• Multilingual support

• Automated customer journeys

Pros

• Highly scalable

• Advanced AI

• Strong analytics

Cons

• Premium pricing

• Setup complexity

• Requires training for best results

8. LivePerson: Improve Your Omnichannel Strategy 

LivePerson specializes in conversational commerce, enabling brands to connect with customers via messaging, voice, and social channels. It powers seamless customer conversations across all digital touchpoints, and its AI-driven insights help brands optimize every interaction. LivePerson is ideal for enterprises needing omnichannel engagement.

Key Features

• Omnichannel messaging

• AI-powered intent recognition

• Payment integration

• Live agent handoff

• Real-time analytics

Pros

• Omnichannel reach

• Robust analytics

• Secure payments

Cons

• Higher cost

• Complex setup

• May require dedicated support

9. Intercom: Boost Your Customer Communication 

Intercom is a customer communications platform with powerful chatbot automation for sales and support. It streamlines customer communication with smart automation and integrations. Its intuitive interface makes it a favorite for SaaS and eCommerce brands. Intercom is best for businesses seeking a unified support and sales solution.

Key Features

• Automated lead qualification

• Customizable chat flows

• CRM integration

• In-app messaging

• Knowledge base support

Pros

• Flexible automation

• Strong integrations

• User-friendly

Cons

• Premium pricing

• Limited AI depth

• It can be overwhelming for small teams

10. Drift: Accelerate Your Sales Cycle 

Drift focuses on conversational marketing, helping businesses qualify leads and book real-time meetings. It accelerates sales cycles with real-time conversations and automated meeting booking. Its AI qualifies leads efficiently, making it a top pick for B2B eCommerce and best for sales-driven organizations.

Key Features

• AI-powered lead qualification

• Real-time chat and scheduling

• CRM and sales tool integration

• Personalized messaging

• Analytics dashboard

Pros

• Boosts lead conversion

• Integrates with sales platforms

• Intuitive UI

Cons

• Premium pricing

• Focused on B2B

• Less suited for small eCommerce

Related Reading

• Botpress Alternatives
• ManyChat Alternative
• Rasa Chatbot
• ManyChat Alternatives
• Botsonic Alternative
• Chatfuel Alternatives
• White Label ChatGPT
• Landbot Alternatives
• Chatbase Alternatives
• Ada Chatbot

Create an AI Agent for Your Business for Free within 5 Minutes

Droxy helps you boost sales by improving your customer experience with a custom AI agent that can handle inquiries across channels like: 

• Your website

• WhatsApp

• Phone

• Instagram

Visitors to your online store want to get their questions answered right away, and with an AI chatbot from Droxy, you can achieve this goal. Our agents seamlessly engage with customers and provide 24/7 support so you can convert leads into sales, even while you sleep.