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The Use of AI for Sales Calls in 2025

Insights

Making sales calls can be tough. You have to juggle multiple tasks while trying to maintain a conversation. Even if you manage to do that, there’s no guarantee the prospect will be interested in what you have to say. Sure, you can stick to your script to deliver consistent messaging, but that can leave you sounding robotic.

Fortunately, best AI answering service for sales calls can alleviate a significant amount of pressure on sales reps by automating repetitive tasks, delivering real-time insights, enhancing lead qualification, streamlining responses, and ensuring consistent messaging. In this guide, we’ll explore the value of using AI for sales calls and guide you on getting started. Droxy AI’s solution, an AI agent for your business, can help you achieve your objectives with sales calls. The best part? It does all the heavy lifting so you don’t have to.

Top 7 AI Tools for Sales Calls

1. Droxy AI

Droxy AI offers businesses a comprehensive platform to automate sales calls and boost customer engagement. The software enables organizations to launch and monitor AI agents in minutes, facilitating the management of customer interactions across various channels, including phone calls, messaging, websites, and social media comments. It provides 24/7 handling of customer inquiries with human-like conversational quality. Trusted by over 30,000 businesses worldwide, Droxy AI supports smooth scaling to millions of customers.

Key Features

Droxy AI acts as an AI-powered employee, automating sales calls and customer engagement by instantly responding to inquiries, collecting and qualifying leads, and delivering personalized service tailored to each customer. Key features include:

An AI Phone Agent that manages inbound and outbound sales calls instantly and around the clock.
Automated Lead Collection to capture and qualify prospects during calls without human intervention.
Seamless Human Hand-off to transfer complex calls to live agents when needed, ensuring a smooth customer experience.
Intelligent Product Recommendations during calls to upsell or cross-sell based on customer data and preferences.
Advanced natural language processing for conversational, empathetic, and personalized interactions.
Customizable agent tone and style to align with brand voice and identity.
Comprehensive knowledge integration from websites, e-commerce platforms, PDFs, videos, and more to provide accurate answers.
Real-time insights and analytics on call interactions to optimize sales strategies and understand customer behavior.
Multilingual support in over 95 languages, enabling global sales outreach without language barriers.
Easy setup with grounding the AI agent in company knowledge, continuous learning, and automatic syncing of data sources.

Unique Benefits and Ideal Use Cases

Droxy AI drastically reduces response times from minutes or days to instant, boosting lead conversion rates from 10% to 25% on average.
Starting at $20 per month, it significantly lowers costs compared to human labor and traditional licensing fees, making it accessible to businesses of all sizes. \
It handles sales calls and customer queries at any time, including peak hours and emergencies, ensuring no opportunity is missed.
Effortlessly scalable, it manages millions of customers, ideal for rapidly growing businesses or those with high call volumes.
Effective across various sectors, including home services, e-commerce, hospitality, real estate, healthcare practices, automotive dealerships, and legal services, Droxy AI is the premier AI tool for sales calls.

Pricing

When billed annually (20% discount):

Basic (For Small Projects and Start-ups) — $16/month
Advanced (For Companies with High Volume Usage) — $80/month
Enterprise (For Power Users and Enterprises) — $240/month

When billed monthly:

Basic (For Small Projects and Start-ups) — $20/month
Advanced (For Companies with High Volume Usage) — $100/month
Enterprise (For Power Users and Enterprises) — $300/month

Integration Capabilities

Droxy AI supports integration with major CRM and sales platforms through Zapier and its API, allowing businesses to build custom workflows and synchronize customer data seamlessly. This ensures that sales calls and lead information are automatically updated within existing sales ecosystems, enhancing efficiency and data accuracy.

2. HubSpot Conversation Intelligence

HubSpot Conversation Intelligence is a powerful AI-driven tool integrated within HubSpot’s Sales Hub that records, transcribes, and analyzes sales calls to provide actionable insights. It brings the voice of the customer directly into the HubSpot Smart CRM, enabling sales teams and leaders to track performance, identify key trends, and improve coaching with data-driven feedback.

Key Features

Automatic call recording and transcription integrated with HubSpot Smart CRM
AI-driven identification of key moments and customer objections during calls
Sentiment analysis to assess customer mood and engagement
Automated workflows triggered by call content for timely follow-ups and task assignments
Real-time coaching insights and performance tracking for sales reps

3. Lindy

Lindy is an advanced AI-powered platform designed to automate and streamline sales call workflows. It acts as a virtual sales assistant, capable of making and receiving phone calls, routing inquiries, qualifying leads, scheduling meetings, and automatically updating CRM systems. Lindy helps sales teams save time and focus on closing deals by handling repetitive and time-consuming tasks at scale.

Key Features

Inbound and outbound AI phone call handling with real-time updates
AI-driven call routing to the appropriate team or department
Automated call recording, transcription, and summary generation
Seamless CRM integration for automatic data logging and updates
Multilingual support enabling global sales outreach in 30+ languages

4. Salesloft Dialer & Messenger

Salesloft Dialer & Messenger is an integrated communication platform designed to streamline sales calls and messaging within one seamless workflow. It combines intelligent calling and texting capabilities to help sales teams connect with prospects efficiently, while enabling managers to coach and analyze performance in real-time.

Key Features

One-click sales calling and personalized SMS messaging integrated in a single platform
Real-time coaching with Live Call Studio, including whisper and call joining capabilities
Call collaboration allows team members or managers to join or transfer calls seamlessly
Pre-recorded voicemail drop to save time on unanswered calls
Disposition and sentiment tracking for detailed call outcome logging and analysis

5. Dialpad

Dialpad is an AI-powered customer communications platform designed to enhance sales calls through real-time insights, automation, and seamless integration. It combines voice calls, messaging, and meetings into a unified app, empowering sales teams to connect with prospects more efficiently while leveraging AI to improve call quality and outcomes.

Key Features

Real-time AI transcription and sentiment analysis during calls
AI-powered Real-Time Assist (RTA) cards provide live coaching prompts
Automated voicemail drop to save time on outbound calls
Salesforce power dialer for efficient prospect outreach
Integration with CRM and business apps for seamless data synchronization

6. Gong

Gong is a leading AI-powered revenue intelligence platform that captures and analyzes sales conversations to provide actionable insights. It helps sales teams improve performance, forecast accurately, and drive pipeline growth by turning customer interactions into data-driven decisions. Trusted by thousands of companies, including many Fortune 10 firms, Gong centralizes revenue workflows in a single platform with extensive integrations.

Key Features

Automatic call recording, transcription, and searchable conversation database
AI-driven conversation analytics identifies trends, risks, and customer needs
Real-time coaching insights and personalized feedback for sales reps
Accurate AI-powered sales forecasting and pipeline health monitoring
Automated call summaries with highlights, next steps, and action items

7. Apollo.io

Apollo.io is a comprehensive AI-driven sales platform designed to optimize sales calls and overall engagement. It combines powerful sales intelligence, automation, and AI insights to help sales teams connect with prospects, manage pipelines, and close deals more efficiently. The platform integrates seamlessly with CRM systems, ensuring smooth workflows and accurate data.

Key Features

AI-powered call recording, transcription, and analysis with actionable insights
Automated meeting scheduling and follow-up email generation
Real-time access to contact and account intelligence before and during calls
Seamless CRM integration for automatic data logging and pipeline updates
AI conversation analysis, including sentiment, talk-to-listen ratio, and keyword tracking

Why AI is Revolutionizing Sales Calls

Traditional outbound sales calls often face significant hurdles such as:

Low response rates
And the heavy manual effort required by sales teams

Sales professionals typically spend a significant portion of their time making cold calls, many of which:

Go unanswered
Or fail to engage prospects effectively

This results in:

Inefficiencies
Wasted resources
And missed revenue opportunities

AI technology is transforming this landscape by automating and enhancing key aspects of the sales process. According to a Salesforce Survey, 83% of sales teams that have integrated AI into their workflows experienced revenue growth, compared to only 66% of teams without AI support. AI enables:

More intelligent lead targeting
Personalized messaging
And continuous learning from data

Which collectively improve:

Conversion rates
And sales effectiveness

AI-powered sales tools can:

Handle routine inquiries
 Automate follow-ups
And provide real-time coaching to sales representatives.

They analyze vast amounts of data to:

Identify promising leads
And tailor sales pitches to individual customer preferences

Moreover, AI can:

Generate customized call scripts and templates
Saving time while maintaining a personalized approach that resonates with prospects

Droxy AI exemplifies how advanced AI platforms are revolutionizing sales calls. It offers:

Customizable conversational agents
Capable of engaging customers across multiple channels, including:
phone
websites
social media platforms like Instagram and WhatsApp

These AI agents operate 24/7, instantly:

Responding to inquiries
Qualifying leads
Handling objections
And booking appointments without human intervention

This continuous availability ensures:

No sales opportunity is missed
And frees up human agents to focus on complex interactions

Transform your customer experience with Droxy, our AI platform that handles inquiries across your:

Website
WhatsApp
Phone
And Instagram channels

All while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to:

Convert visitors into leads
Answer questions
And provide exceptional support at a fraction of the cost of human staff

Deploy your custom AI agent in just five minutes and watch as it:

Seamlessly engages with customers in any language
Escalates conversations to your team only when necessary
While you maintain complete visibility and control over every interaction

The Fundamentals of Effective Sales Calls

Pre-Call Preparation

Preparation sets the stage for effective sales calls. This phase involves researching the prospect thoroughly to understand their business, needs, and potential pain points. Leveraging tools like LinkedIn or CRM data can help identify connection points, such as shared interests or mutual contacts, which build rapport early on. Knowing your prospect enables you to tailor your approach and anticipate objections, making your call more relevant and engaging.

Opening the Call

The opening sets the tone for the conversation. It should be confident and personalized, quickly establishing trust and credibility. A strong opening includes a brief introduction, a statement of purpose, and an invitation for the prospect to engage. Making bold calls with a clear value proposition helps capture attention and differentiates you from competitors.

Discovery Phase

Discovery involves asking insightful questions to uncover the prospect’s needs, challenges, and goals. This step is crucial for understanding how your product or service can provide value. Effective discovery requires active listening and adaptability, allowing you to pivot the conversation based on the prospect’s responses. The goal is to gather enough information to tailor your value presentation precisely to their situation.

Value Presentation

Once you understand the prospect’s needs, present your solution clearly and concisely, focusing on its benefits rather than its features. Highlight how your offering addresses their specific pain points and improves their situation. Keeping the presentation simple and aligned with previous discussions ensures clarity and builds confidence in your proposal. Avoid overwhelming the prospect with excessive details; instead, emphasize the most compelling points that resonate with them.

Defining Next Steps

Concluding the call with clear next steps is essential to maintain momentum. Whether scheduling a follow-up meeting, sending additional information, or initiating a trial, the following steps should be mutually agreed upon and actionable. This clarity prevents misunderstandings and keeps the sales process moving forward smoothly. While AI does not replace these fundamental steps, it significantly enhances their execution. AI tools like Droxy AI can analyze customer data to prioritize leads, suggest optimal call times, and provide real-time insights during calls. For example, AI can identify keywords indicating high interest, enabling sales reps to focus on the most promising prospects. AI also automates routine tasks such as scheduling and follow-ups, freeing salespeople to concentrate on relationship-building.

How AI Enhances Sales Calls

enhancement of sales call - AI for Sales Calls

Automating Repetitive Sales Tasks to Enhance Performance

AI excels at handling repetitive and time-consuming tasks, such as data entry, scheduling, and follow-ups. By automating these administrative duties, AI frees sales representatives to focus on building relationships and closing deals. For example, AI-driven note-taking can save sales representatives up to four hours per week by automatically capturing call details and updating CRM systems in real-time. This automation also reduces human error and improves operational efficiency.

Enabling Real-Time Transcription and CRM Updates

During sales calls, AI-powered tools provide real-time transcription, enabling accurate and immediate documentation of conversations. This ensures that CRM records are always up to date, eliminating the need for manual input from sales representatives. The ability to capture and analyze call data instantly enables managers to monitor adherence to brand messaging and identify effective sales tactics.

Delivering Data-Driven Insights and Lead Scoring

AI analyzes customer data and sales interactions to generate actionable insights, such as identifying common objections, tracking the talk-to-listen ratio, and scoring leads based on their likelihood of conversion. These insights allow sales teams to prioritize high-value prospects and tailor their strategies accordingly. AI-driven lead scoring enhances forecasting accuracy and accelerates decision-making, ultimately shortening sales cycles.

Hyper-Personalizing Sales Messages at Scale

AI enables hyper-personalization by customizing specific aspects of sales communications based on dynamic inputs, such as company details, customer preferences, and recent interactions. Instead of generic scripts, AI crafts personalized hooks and value propositions that resonate with prospects, improving engagement and response rates. However, successful use of AI personalization requires careful prompt design and combining AI-generated content with human oversight to avoid overly salesy or inaccurate messaging.

Ensuring Consistency in Brand Voice and Messaging

Maintaining a consistent brand voice across all sales calls is challenging when multiple representatives are involved. AI transcription and monitoring tools help ensure that sales reps adhere to approved scripts and messaging guidelines. This consistency builds trust with customers and enhances the overall brand experience by reducing mixed messages.

Scaling Operations Without Adding Headcount

AI enables sales operations to scale efficiently without the need to increase headcount in proportion. By automating routine tasks and providing reps with real-time insights, AI acts like an additional team member, enabling businesses to handle higher call volumes and more leads without incurring additional salaries. Some companies have reported operational cost reductions of up to 60 percent by leveraging AI in their sales processes.

How to Implement AI in Your Sales Calls Successfully

Implementing AI in sales calls can significantly enhance efficiency, personalization, and outcomes when done thoughtfully and strategically. And strategically, here’s a structured approach to ensure the successful integration of AI into your sales process.

Align Sales and Marketing Teams First

The foundation for successful AI implementation in sales calls starts with aligning your sales and marketing departments. AI thrives on unified, clean, and accessible data shared across teams. By creating a centralized data infrastructure and fostering collaboration, AI can help both teams work from the same playbook, ensuring consistent messaging and higher-quality leads. This alignment reduces friction, improves lead scoring, and enhances decision-making for both marketing and sales efforts.

Identify Key Use Cases and Pain Points

Before deploying AI tools, analyze your current sales process to pinpoint where AI can add the most value. Common areas include lead qualification, personalized outreach, and automating repetitive tasks such as follow-up emails. Starting with low-risk, high-impact use cases, such as automating parts of your prospecting emails, allows for quick wins and reduces risk.

Pilot AI Tools with a Small Team

Begin your AI journey by testing tools on a small, controlled group within your sales team. This pilot phase helps you understand how AI integrates into workflows, identify challenges, and gather feedback without disrupting the entire sales operation. It also allows you to refine AI prompts and templates to ensure the AI-generated content aligns with your brand voice and sales goals.

Train Sales Representatives to Use AI Insights Effectively

AI should augment, not replace, the human element in sales calls. Train your sales representatives to leverage AI-generated insights, such as personalized data about prospects or predictive lead scoring, while maintaining authentic and empathetic communication. This balance ensures that AI enhances the sales conversation without making it feel robotic or overly scripted.

Continuously Monitor and Optimize

AI implementation is not a one-time event but an ongoing process. Regularly track performance metrics like engagement rates, conversion rates, and customer feedback to evaluate AI’s impact. Utilize these insights to optimize AI workflows, update training, and refine AI prompts to enhance accuracy and relevance over time.

Create an AI Agent for Your Business within 5 Minutes

Droxy is an advanced AI platform that helps businesses of all sizes enhance their customer experience by enabling them to respond to inquiries across their website, social media, and over the phone. Droxy can smoothly manage conversations over WhatsApp, Instagram, and even your phone lines, all while maintaining your unique brand voice.

By implementing Droxy’s AI technology, you can eliminate response time and missed opportunities, as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it effortlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction. Create an AI agent for your business within 5 minutes!