Consider you’re running a small business, and you’ve just landed a big contract. This is excellent news, but with this new opportunity comes a significant amount of extra work and a substantial increase in customer communication. Soon, your team is overwhelmed with calls, emails, and messages. While you want to provide excellent customer service during this busy period, you also know that your team can’t keep up with the volume, and that’s bad news for your business. But what if you could alleviate this pressure without hiring additional staff or losing the personal touch of honest customer service? An automated answering service for business can help you do just that. In this blog, we’ll discuss the benefits of using an automated answering service for business and introduce you to the best AI answering service on the market.

Droxy AI's AI agent for your business is a valuable tool that helps alleviate customer communication pressure by providing accurate and detailed information to your customers, thereby improving their satisfaction and alleviating their pressure in times of need.

Table of Contents

• Top 10 Automated Answering Services for Businesses

• Why Businesses Need an Automated Answering System

• Features to Look for in an Automated Answering Service

• Benefits of Implementing an Automated Answering Service

• Create an AI Agent for Your Business within 5 Minutes

Top 10 Automated Answering Services for Businesses

1. Droxy AI

Droxy AI is a next-generation, AI-powered platform built to function as an automated answering service for businesses, transforming customer interactions across channels. It acts as a virtual employee, handling customer inquiries 24/7 and providing instant, accurate, and personalized responses that seamlessly integrate with your brand's voice and existing knowledge base.

Key Features of Droxy AI 

• AI Website Agent: Instantly answers customer questions using knowledge trained on your website. 

• AI Phone Agent: Manages inbound calls with human-like conversational abilities. 

• AI Messaging Agent: Engages customers on messaging platforms like WhatsApp and Instagram. 

• Automated Lead Collection: Captures and qualifies leads without human intervention. 

• Seamless Human Hand-off: Transfers complex queries smoothly to human agents. 

• Intelligent Product Recommendations: Offers personalized suggestions tailored to customer needs. 

• Multilingual Support: Communicates in over 95 languages instantly; no extra setup needed. 

• Comprehensive Knowledge Integration: Builds agent knowledge from websites, PDFs, videos, Google Drive, and more. 

• Real-time Insights & Analysis: Tracks customer interactions to optimize service and sales strategies.

Pricing

When billed annually (20% discount)

• Basic (For Small Projects and Start-ups) — $16/month 

• Advanced (For Companies with High Volume Usage) — $80/month 

• Enterprise (For Power Users and Enterprises) — $240/month 

When billed monthly

• Basic (For Small Projects and Start-ups) — $20/month 

• Advanced (For Companies with High Volume Usage) — $100/month 

• Enterprise (For Power Users and Enterprises) — $300/month 

Best for 

• Businesses are seeking to automate customer service and sales calls. 

• E-commerce platforms require instant product recommendations. 

• Service industries include home services, healthcare, and legal practices. 

• Companies that want to scale customer engagement globally. 

• Brands need consistent, on-brand conversational AI across channels.

2. MightyCall

MightyCall is cloud-based call center software that provides small and mid-sized businesses with advanced customer service and sales tools. It excels as an automated answering service by combining intuitive call management with powerful automation features to enhance business communications.

Key Features of MightyCall 

• Multi-level Interactive Voice Response (IVR) menus to direct callers efficiently to the correct department or agent. 

• Automatic Call Distribution (ACD) to route incoming calls based on predefined rules and agent availability. 

• Customizable auto attendant with personalized greetings that reflect the company’s tone. 

• Call forwarding options to individuals, groups, or queues for flexible call handling. 

• Real-time call monitoring capabilities, including listening, whispering, and barging for quality assurance and coaching.

3. Dialpad

Dialpad is an AI-powered customer communications platform that transforms how businesses handle incoming calls through intelligent automation and real-time insights. As an automated answering service, it offers a sophisticated virtual receptionist and auto attendant features designed to streamline call routing and enhance customer experience without requiring manual intervention.

Key Features of Dialpad 

• AI-powered multi-level auto attendant with customizable greetings. 

• Flexible call routing based on skill, availability, or priority. 

• Real-time call transcription and sentiment analysis for monitoring. 

• Automated coaching with real-time assist cards for agents. 

• IVR analytics to track and optimize call routing options.

4. RingCentral

RingCentral is a leading cloud communications platform that uses generative AI to answer questions, route calls intelligently, and even send follow-up texts. This AI agent can be activated instantly without IT support and adapts by scanning your website to provide accurate, context-aware responses. It supports custom voice greetings and conversational tones that reflect your brand identity, helping businesses maintain a professional and personable image.

Key Features of RingCentral 

• AI Receptionist with 24/7 automated call answering and intelligent routing. 

• Customizable greetings and conversational voice personas. 

• Flexible call forwarding and multi-location call management. 

• AI-powered conversation intelligence with call recording and coaching. 

• Real-time analytics and SMS follow-ups for improved customer engagement.

5. OpenPhone

OpenPhone is a collaborative business phone system designed to unify calls, texts, and contacts within a single AI-powered platform. It serves as an advanced automated answering service that ensures businesses never miss important calls, even during busy hours or after office hours, through its AI agent named Sona. 

Key Features of OpenPhone 

• Sona AI agent provides 24/7 call answering and message taking. 

• Customizable auto attendant with virtual receptionist and phone menus. 

• AI-generated call summaries, transcripts, and intelligent next-step suggestions. 

• Flexible call routing based on business hours, caller input, and team availability. 

• Shared AI-powered workspace for team collaboration and conversation tracking. 

6. 8x8

8x8 offers a comprehensive cloud communications platform that integrates AI-driven automation to enhance business call handling and customer interactions. As an automated answering service, 8x8 combines intelligent IVR, AI-powered virtual assistants, and flexible call routing to deliver seamless, efficient, and personalized customer experiences.

Key Features of 8x8 

• Intelligent IVR with natural language processing and speech recognition. 

• AI-powered Intelligent Customer Assistant supporting multi-channel interactions. 

• Multi-level auto attendant with customizable greetings and call menus. 

• Warm call transfer capabilities to ensure smooth agent handoffs. 

• Comprehensive analytics and reporting for continuous optimization. 

7. Nextiva

Nextiva offers a robust AI-powered Unified Customer Experience Management (Unified-CXM) platform that transforms how businesses manage inbound calls and customer interactions. Its automated answering service is designed to deliver personalized, efficient, and seamless communication across multiple channels, making it an ideal solution for sales calls and customer support.

Key Features of Nextiva 

• AI-powered multi-level auto attendant with customizable call menus. 

• Real-time AI call transcription and conversation insights. 

• Automated outbound campaigns and auto-dialer. 

• Skills-based routing and automatic call distribution. 

• Advanced analytics and unified reporting for performance optimization. 

8. CallHippo

CallHippo is a cloud-based virtual phone system that leverages AI technology to automate and streamline business communications, making it an excellent automated answering service for sales and support teams. Its AI-powered platform ensures that calls are answered promptly, inquiries are qualified, and customers are routed efficiently, helping businesses maximize engagement and sales opportunities.

Key Features of CallHippo 

• AI Receptionist with 24/7 call answering, lead qualification, and appointment booking. 

• Multi-level IVR and skills-based call routing for efficient call distribution. 

• AI Voice Agent using speech recognition and NLP for automated query handling. 

• Intelligent call forwarding, auto-rotate, and answering machine detection. 

• Detailed call analytics and real-time monitoring for performance optimization. 

9. Grasshopper

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs, providing an easy-to-use automated answering service that enables companies to maintain a professional presence while efficiently managing calls. It allows businesses to separate personal and business communications by providing dedicated business phone numbers with advanced call handling features.

Key Features of Grasshopper 

• Virtual Receptionist with customizable greetings and call routing. 

• Instant Response is an automatic text messaging service for missed calls. 

• Business Texting on dedicated business numbers. 

• Voicemail Transcription for quick message review. 

• Intelligent Call Forwarding and Simultaneous Call Handling.

10. Vonage

Vonage offers a powerful automated answering service integrated within its cloud-based business communications platform. Designed to enhance customer interactions and streamline call management, Vonage’s solution combines AI-driven virtual receptionists, intelligent call routing, and conversational AI to provide a seamless, professional experience for businesses of all sizes.

Key Features of Vonage 

• Virtual Receptionist with customizable greetings and multi-level call menus. 

• AI Virtual Assistant using natural language processing for conversational self-service. 

• Dynamic, voice-enabled call routing to skilled agents based on intent and availability. 

• Call queue management with personalized hold experiences. 

• Real-time speech analytics and CRM integrations for enhanced sales and support.

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Why Businesses Need an Automated Answering System

Businesses today, regardless of size, face the challenge of managing high volumes of customer communications efficiently. An automated answering system is no longer a luxury, but a necessity for staying competitive and responsive to customer needs. One of the primary reasons businesses need such systems is to avoid missed calls. Customers expect quick responses, with over half anticipating replies within an hour, and failure to meet this expectation often drives them to competitors. Automated systems ensure:

• Every call is answered promptly, even after hours

• No opportunity is lost due to missed communication

Beyond just answering calls, automation enhances the customer experience by:

• Delivering consistent, accurate information quickly

• Building trust and satisfaction, critical for retention

• Handling routine inquiries so your team can focus on complex tasks

Moreover, automation contributes to a:

• More professional business image

• Stronger brand reputation, even for small or new businesses

Incorporating advanced AI solutions, such as Droxy AI , can further enhance these benefits. Droxy AI integrates intelligent automation that:

• Personalizes responses

• Understands customer intent

• Routes calls efficiently

• Adds a human-like touch to avoid robotic or dismissive replies

Transform your customer experience with Droxy, our AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels, all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction.

Create an AI agent for your business within 5 minutes!

Features to Look for in an Automated Answering Service

Call Routing and Intelligent Transfer

No one likes to be put on hold, especially when they are calling to get help. An effective automated answering service should direct customers to the appropriate department or team member based on their needs or input. This ensures customers reach the right person quickly, reducing wait times and frustration. 

Customizable and Personalized Greetings

Personalized greetings create a welcoming atmosphere for callers. The ability to customize greetings to reflect your brand voice and specific scenarios (e.g., after-hours, holidays) adds professionalism and improves caller engagement. 

Voicemail-to-Text and Message Management

Look for a service that transcribes voicemails into text and delivers messages via email or SMS. This feature simplifies message handling, allowing faster and more efficient responses without missing critical information. 

24/7 Availability

Automated answering systems must provide round-the-clock service, ensuring customers can reach your business at any time, including outside of regular office hours. This is crucial for maintaining continuous customer support and capturing all inquiries. 

Real-Time Analytics and Reporting

Access to detailed call data and performance analytics helps you monitor call volumes, response times, and customer interaction trends. These insights enable you to optimize your communication strategy and improve service quality. 

Multi-Language Support

For businesses serving diverse populations, multilingual capabilities are crucial. Automated systems that support multiple languages enhance accessibility and customer satisfaction across different demographics. 

Integration with CRM and Business Tools

Seamless integration with customer relationship management (CRM) software and scheduling systems enables a synchronized data flow, streamlined workflows, and enhanced customer service management. This reduces manual entry errors and improves operational efficiency. 

Automated Scheduling and Appointment Management

Some advanced systems offer automated booking features, enabling customers to make, change, or cancel appointments via voice or keypad inputs. This reduces staff workload and minimizes scheduling errors. 

Privacy and Security Compliance

Especially for sensitive sectors like healthcare, ensure the system complies with relevant regulations (e.g., HIPAA) to protect customer data and maintain trust. 

Additional Features to Consider

• Call forwarding for urgent matters to designated numbers ensures critical calls are handled promptly.

• Text messaging capabilities for real-time communication can be particularly valuable in industries such as property management.

• Masked outbound calls to protect staff privacy while maintaining a professional caller ID

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• Healthcare Contact Center Automation

Benefits of Implementing an Automated Answering Service

1. Enhanced Customer Experience

Automated answering systems efficiently route callers to the appropriate department or agent without unnecessary transfers. This means that customers seeking specific support, such as technical help, are immediately connected to the right expert, reducing wait times and frustration. This streamlined approach improves overall satisfaction and brand perception.

2. 24/7 Availability

Unlike traditional receptionists, automated systems operate around the clock. Customers can access essential information and services at any time, even outside regular business hours. For example, restaurants can allow callers to check menus or make reservations after hours, ensuring no opportunity is missed and enhancing convenience for customers worldwide.

3. Cost Efficiency

Automated answering services reduce the need to hire additional staff for call handling, which can be costly due to recruitment, training, and salaries. Small businesses, in particular, benefit from significant cost savings by automating routine tasks such as order tracking and appointment scheduling. This allows funds to be redirected toward core business growth.

4. Scalability to Meet Demand

As your business grows or experiences seasonal fluctuations, automated systems can handle increasing call volumes seamlessly, eliminating the need for extra personnel. This flexibility ensures consistent service quality during peak times and supports business expansion without the overhead of scaling human resources.

5. Consistent and Professional Messaging

Automated services deliver uniform responses to common questions, reducing confusion and maintaining a professional image. For instance, healthcare providers can use automated systems to provide standardized appointment details, ensuring clarity and reliability in communication.

6. Increased Employee Productivity

By automating routine and repetitive calls, employees are freed to focus on more complex and value-adding tasks. This reduction in interruptions boosts workplace efficiency and morale. For example, legal firms can allocate more time to casework rather than handling basic inquiries about office hours or services.

7. Seamless Integration with Business Tools

Modern automated answering systems can integrate with customer relationship management (CRM) platforms and scheduling software to streamline operations. This integration enables personalized customer interactions, efficient follow-ups, and streamlined appointment management, ultimately enhancing both customer service and operational workflows.

8. Improved Call Management and Routing

AI-powered automated answering services can quickly assess the nature of incoming calls and route them appropriately or provide instant computerized responses. This intelligent call handling ensures urgent issues receive prompt attention while routine queries are resolved efficiently, improving first-call resolution rates.

9. Personalization and Continuous Improvement

Advanced AI systems learn from customer interactions to personalize responses and improve over time. This capability enables businesses to offer tailored experiences that reflect their brand’s voice and meet specific customer needs, thereby fostering loyalty and satisfaction.

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Create an AI Agent for Your Business within 5 Minutes

Droxy is an enhanced AI platform that transforms your customer experience with intelligent automation. With Droxy, you can say goodbye to missed opportunities and hello to 24/7 support that works tirelessly to convert website visitors into leads, answer inquiries, and deliver exceptional customer service. The best part? Droxy manages these interactions at a fraction of the cost of human staff while maintaining your unique brand voice. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction.