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Top 12 Aircall Alternatives in 2025

Comparisons

12 min

Top 12 Aircall Alternatives in 2025 - Droxy AI

You’ve probably heard of Aircall, a popular voice solution that integrates seamlessly with your other tools to help streamline your call processes. But, is it the right call tool for your business? If you’re unsure, it might be time to consider Aircall alternatives. There are numerous other options available on the market that may be better suited to meet your business needs. This guide explores the top options for Aircall, helping you find the best one for your business. If you're looking for the Best AI Answering Service, read on.

Droxy AI's solution, AI Agent for your Business, can help you achieve your goals. It simplifies the process of finding the best Aircall alternative by providing answers to common questions about your options before you begin your search.

Top 12 Aircall Alternatives in 2025

1. Droxy AI

Droxy AI is a compelling alternative to Aircall by offering an AI-driven, all-in-one platform designed to enhance customer interactions across multiple channels. Unlike traditional call-centric solutions like Aircall, Droxy AI leverages advanced conversational AI to automate and optimize customer engagement through calls, messaging, websites, and social media.

Droxy AI’s platform is built on advanced language models, enabling it to understand context, intent, and sentiment for natural, human-like conversations. This advanced natural language processing (NLP) supports complex, multi-turn dialogues, making Droxy highly effective for customer support, lead qualification, and internal knowledge sharing.

The platform’s omnichannel capabilities enable businesses to deploy AI agents across various channels, including websites, social media, messaging apps, and voice channels, ensuring a consistent and branded customer experience wherever users engage. Integration with enterprise systems is seamless, supporting CRM data sources, including PDFs, Google Drive, YouTube, and other popular platforms. Zapier and API integrations enable custom workflows without requiring complex coding.

Droxy AI also offers a simple setup process where businesses input their knowledge base and define brand voice, ensuring AI agents communicate accurately and consistently. Robust safeguards prevent the AI from providing inaccurate information by grounding it strictly in verified company data.

Compared to Aircall, which focuses primarily on cloud-based phone systems, Droxy AI offers a broader suite of AI-powered customer engagement tools that instantly reduce response times, increase lead conversion rates, and lower operational costs, starting at $20 per month. Its ability to handle repetitive queries automatically frees up human agents to focus on higher-value tasks, enhancing overall efficiency.

Key Features of Droxy AI

AI-powered employee handling messages and calls 24/7
AI Website Agent trained on company knowledge for instant customer support
AI Phone Agent for seamless voice interactions
AI Messaging Agent for chat-based customer service
Automated lead collection and qualification
Seamless human hand-off for complex queries
Intelligent product recommendations tailored to customer needs
Multilingual support in 95+ languages without extra setup
Real-time insights and analytics to optimize customer service

Pricing

When billed annually (20% discount):

Basic (For Small Projects and Start-ups) — $16/month
Advanced (For Companies with High Volume Usage) — $80/month
Enterprise (For Power Users and Enterprises) — $240/month

When billed monthly:

Basic (For Small Projects and Start-ups) — $20/month
Advanced (For Companies with High Volume Usage) — $100/month
Enterprise (For Power Users and Enterprises) — $300/month

Benefits to Users

Instant response to customer queries, reducing wait times from minutes or days to seconds
100% call pick-up rate, improving customer engagement
Increased lead conversion rates, typically doubling from 10% to 25%
Consistent, personalized, and human-like interactions that align with brand voice
Easy setup with no coding required, enabling businesses to deploy AI agents quickly and efficiently

2. OpenPhone

OpenPhone is a strong alternative to Aircall by offering a collaborative, AI-enhanced business phone system tailored for startups and small to medium-sized teams. It combines voice calls, texting, and contact management into a unified, easy-to-use platform designed to improve team alignment and customer responsiveness.

Key Features of OpenPhone

AI-powered 24/7 call answering with Sona
Automatic call summaries and suggested next steps
Time-stamped call transcripts for easy information retrieval
Shared, AI-enhanced workspace for team collaboration
Flexible call routing and customizable phone menus

3. Twilio

Twilio is a highly flexible and scalable alternative to Aircall, especially suited for businesses seeking a customizable communication platform. Unlike Aircall’s primarily voice-focused, out-of-the-box call center solution, Twilio offers a comprehensive suite of APIs that empower developers to build tailored communication workflows across multiple channels, including voice, SMS, email, and video.

Key Features of Twilio

Comprehensive communication APIs for voice, SMS, email, and video
AI-powered customer engagement and personalization
Global phone number inventory with coverage in 200+ countries
Real-time customer data platform for unified profiles and insights
Security and fraud prevention tools, including authentication and identity lookup

4. Dialpad

Dialpad is a robust alternative to Aircall by delivering an AI-powered, all-in-one customer communications platform that combines voice, messaging, and meetings with real-time AI insights. Designed for enterprises and growing teams, Dialpad focuses on enhancing every interaction with automation, coaching, and analytics to boost productivity and customer satisfaction.

Key Features of Dialpad

AI-powered real-time call transcription and sentiment analysis
Instant call summaries with actionable next steps
Omnichannel communication: voice, messaging, email, and social media
AI agents and assistants for contact center automation and coaching
Deep integrations with Salesforce, Zendesk, Microsoft Teams, and Google Workspace

5. CloudTalk

CloudTalk is a powerful alternative to Aircall by providing a cloud-based, AI-enhanced business calling platform designed to help sales, support, operations, and hiring teams communicate more efficiently. Its focus on combining human and AI voice agents, intelligent workflows, and global calling capabilities makes it ideal for businesses aiming to scale customer interactions without increasing manual workload.

Key Features of CloudTalk

AI-powered voice agents for inbound and outbound calls
Parallel dialer and voicemail detection for faster outreach
Smart routing with condition-based call menus and queues
International SMS and WhatsApp messaging support
Live call monitoring with whisper, barge, and AI-driven analytics

6. RingCentral

RingCentral is a comprehensive alternative to Aircall by offering a unified communications platform that integrates voice, messaging, video, and AI-powered customer engagement tools. Unlike Aircall, which focuses primarily on cloud-based voice calling and call center features, RingCentral delivers an all-in-one communications experience.

Key Features of RingCentral

AI Receptionist providing 24/7 call answering, routing, and text follow-ups
AI-powered contact center with agent management and performance coaching
Conversation intelligence with automated recordings, summaries, and sentiment analysis
AI-driven video collaboration for enhanced team engagement
Extensive integrations with 300+ apps and open API for custom workflows

7. GoTo Connect

GoTo Connect is a versatile and scalable alternative to Aircall by offering an all-in-one, AI-powered cloud communication platform designed to simplify how businesses connect and engage. It combines voice, video conferencing, messaging, and robust contact center capabilities into a single solution that supports organizations of all sizes.

Key Features of GoTo Connect

AI-powered cloud phone system with 100+ enterprise-grade features
Omnichannel customer engagement: SMS, webchat, email, social, and video
Scalable contact center tools adaptable to business growth
Industry-specific, customizable communication solutions
99.999% uptime with secure, reliable cloud infrastructure

8. Vonage

Vonage is a versatile alternative to Aircall, providing a comprehensive cloud communications platform that unifies voice, messaging, video, and contact center solutions. In contrast, Aircall emphasizes cloud-based voice calling, with a strong focus on call center features and integrations. Vonage offers a comprehensive unified communications suite that includes video conferencing, messaging, and voice services.

Key Features of Vonage

Unified communications with voice, messaging, video, and contact center tools
Communications APIs for customized multi-channel engagement
24/7 global customer support and 99.999% uptime reliability
Advanced call management features, including IVR, call routing, and skill-based routing
Integration with popular CRM and business applications

9. Ringover

Ringover is a practical and user-friendly alternative to Aircall, particularly suited for small to mid-sized businesses and staffing agencies seeking straightforward and effective communication tools. Its platform combines AI-driven call transcription and analytics with seamless CRM and ATS integrations, enabling teams to gain actionable insights from every conversation without adding an administrative burden.

Key Features of Ringover

AI-powered call transcription and conversation analysis
Seamless integration with ATS and CRM systems
Intuitive call management with easy routing and call recording
Native apps for web, iOS, and Android with secure data visibility
Collaboration tool, including group chat and video calling

10. Nextiva

Nextiva stands out as a comprehensive and scalable alternative to Aircall by delivering a unified customer experience management (CXM) platform powered by AI and automation. Designed to support businesses of all sizes, Nextiva combines voice, video, messaging, and omnichannel customer engagement into a single, easy-to-use platform that enhances communication and drives growth.

Key Features of Nextiva

AI-powered unified customer experience management across multiple channels
Patented customer journey orchestration with real-time actionable insights
Modern contact center with embedded AI for workflow automation and optimization
Robust security with military-grade data centers and end-to-end encryption
Extensive integration and customization options to consolidate technology

11. 3CX

3CX offers a compelling alternative to Aircall by providing a powerful, all-in-one business phone system and contact center solution. Unlike Aircall’s subscription-based cloud telephony, 3CX delivers flexibility through on-premise, private cloud, or hosted deployment options, all available for a single annual license fee without per-user costs. The platform features advanced contact center tools, including call queue strategies, detailed reporting, call recording, wallboards, and switchboards.

Key Features of 3CX

Single annual license with no per-user fees
Flexible deployment: on-premise, private cloud, or hosted
Advanced contact center features are included at no extra cost
AI-driven call analytics for sentiment and interaction insights
Native mobile apps for seamless communication anywhere

12. Grasshopper

Grasshopper is a straightforward and affordable virtual phone system, making it a practical alternative to Aircall for small businesses and entrepreneurs seeking essential communication features without complexity. It offers a reliable solution to keep personal and business calls separate, accessible via desktop and mobile apps, ensuring users stay connected anytime and anywhere.

Key Features of Grasshopper

Virtual phone system with toll-free, vanity, and local numbers
Business texting and instant response to missed calls
Voicemail transcription and virtual fax delivery via email
Call forwarding, extensions, and simultaneous call handling
Desktop and mobile apps for iOS, Android, and Windows

What is Aircall, and Why Businesses Opt For Aircall Alternatives?

Aircall is a cloud-based phone system widely favored by small to medium-sized businesses due to its user-friendly interface, core communication features, and affordable pricing. It offers essential tools, including call routing, interactive voice response (IVR), voicemail, call recording, and basic analytics. Additionally, Aircall integrates seamlessly with popular CRM platforms, such as Salesforce, HubSpot, and Pipedrive, helping businesses centralize customer data and streamline workflows.

Its intuitive design allows teams to get started quickly with minimal training, making it especially appealing for startups and smaller teams with straightforward communication needs.

Despite these strengths, many businesses eventually look for Aircall alternatives as they scale or require more advanced functionalities. The main reasons include:

Limited Advanced Features

Aircall lacks sophisticated call management tools such as call barging, whisper coaching, and quality assurance, which are vital for larger or more complex teams. Its analytics capabilities remain basic unless users upgrade to the highest pricing tier, and even then, it falls short in terms of detailed, customizable reporting and workforce management tools, such as call forecasting and agent scheduling.

Integration Constraints

While Aircall supports key CRMs, its integration ecosystem is narrower compared to some unified communication platforms. Businesses relying on diverse tools, such as marketing automation or helpdesk software, may find Aircall’s compatibility limiting.

Call Quality Issues

Some users have reported issues with dropped calls, latency, and poor audio quality. For organizations where uninterrupted communication is critical, these issues can be a significant drawback.

Pricing Scalability

Aircall’s pricing can become expensive as teams grow. Lower-tier plans limit users and minutes, prompting larger businesses to upgrade to pricier plans. Additional features and integrations often come as costly add-ons, complicating budgeting and increasing total expenses.

Customer Support Limitations

Aircall does not consistently provide 24/7 support and offers limited customer service channels. Reports of slow response times and long wait periods undermine confidence in its ability to resolve urgent problems promptly.

Transform your customer experience with Droxy, our AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels, all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction. Create an AI agent for your business within 5 minutes!

Create an AI Agent for Your Business within 5 Minutes

Droxy is an AI platform that can handle inquiries across your website, WhatsApp, phone, and Instagram channels with your unique brand voice. Imagine transforming your customer experience with an AI agent that answers questions and provides support without losing your business’s personality.

With Droxy, you can create a custom AI agent for your business in just five minutes. Once deployed, this agent will engage with your customers in any language and escalate conversations to your team only when necessary. And you’ll maintain complete visibility and control over every interaction. Say goodbye to missed opportunities as Droxy works 24/7 to convert visitors into leads and provide exceptional support at a fraction of the cost of human staff.