Consider you’ve invested in conversational agents, but your customers aren’t happy. Though you’ve implemented the latest chat and customer support platform, they still get stuck and have questions. What’s worse, the platform doesn’t seem to fit your business’s needs, and you can’t seem to figure out why.
If you’re reading this, you may be experiencing a similar challenge with Drift. Perhaps you’re finding that it’s not what you expected, or maybe it’s just not the right fit for your organization. Whatever the case, this article will help you quickly find the best Drift competitors for your business so you can get back to what matters, like improving customer satisfaction and keeping your team happy.
Once you identify the best alternative chat and customer support platforms that match your business needs, budget, and feature preferences, Droxy AI’s AI agent for your business can help you migrate to your new platform with ease.
Table of Content
Understanding Drift and Its Market Position
Drift is one of the leading conversational marketing and sales platforms available today. The software helps businesses engage with website visitors in real time, so they don’t miss valuable opportunities to convert leads. Using Drift, companies can:
Automatically qualify leads
Schedule meetings
Route conversations to the right sales or support teams
Drift seamlessly integrates with popular CRM systems and marketing platforms, making it a comprehensive tool for revenue operations teams.
One of Drift’s key strengths is its ability to deliver highly personalized experiences using AI-driven chat agents. These chatbots not only respond instantly to visitor inquiries but also:
Analyze visitor behavior
Prioritize high-intent prospects
This approach enables businesses to enhance customer engagement, reduce sales cycles, and boost conversion rates. Drift’s technology also allows companies to:
Automatically qualify leads
Schedule meetings
Route conversations intelligently so that prospects connect with the right teams quickly.
Drift is not without its drawbacks. Industry feedback highlights:
High cost due to per-user pricing and charges for new features, which can strain budgets as teams grow
Limited chatbot customization options make it difficult for businesses to align with their brand identity fully
This lack of flexibility can be a significant limitation for companies seeking a unique customer experience.
Given these considerations, many businesses look for alternatives that offer comparable benefits with greater flexibility and cost efficiency. Competitors like Droxy AI have emerged, providing advanced conversational AI solutions that support:
Extensive customization
Integration capabilities
All while being more budget-friendly
Transform your customer experience with Droxy, our transformative AI platform that handles inquiries across:
Your website
WhatsApp
Phone
Instagram channels
—all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support—all at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction.
Related Reading
Top 10 Drift Competitors
1. Droxy AI
Droxy AI is an all-in-one platform designed to serve as an AI-powered employee, focusing on customer-facing AI agents that operate across multiple communication channels. It enables businesses to launch and monitor AI agents within minutes, handling messages and calls 24/7 with instant responses. Trusted by over 30,000 companies, Droxy AI positions itself as a comprehensive alternative to Drift by offering AI website agents, phone agents, messaging agents, and commenting agents that automate lead collection and provide seamless human hand-offs.
Key Features of Droxy AI
AI-powered agents for websites, phones, messaging, and social media comments.
Automated lead collection and qualification to boost conversion rates.
Seamless transition from AI to human agents ensures smooth customer support.
Intelligent product recommendations tailored to customer needs.
Easy setup by grounding the agent with company knowledge and brand voice.
Robust safeguards to ensure accurate, error-free responses based on up-to-date information.
Multilingual support in over 95 languages without additional setup.
Real-time insights and analytics to track customer interactions and optimize service.
Comprehensive knowledge integration from diverse sources like websites, PDFs, YouTube, and Google Drive.
Integration capabilities via Zapier and Droxy API for custom workflows and automation.
Pricing
When billed annually (20% discount):
Basic (For Small Projects and Start-ups) — $16/month
Advanced (For Companies with High Volume Usage) — $80/month
Enterprise (For Power Users and Enterprises) — $240/month
When billed monthly:
Basic (For Small Projects and Start-ups) — $20/month
Advanced (For Companies with High Volume Usage) — $100/month
Enterprise (For Power Users and Enterprises) — $300/month
Benefits to Users
Instantaneous customer response, meeting the 90% expectation for immediate replies.
24/7 availability to handle customer inquiries without human intervention.
Increased lead conversion rates, reportedly improving from 10% to 25%.
Reduction of repetitive customer question handling, saving approximately 10 hours per week.
Enhanced customer experience through personalized, empathetic, and brand-consistent interactions.
Scalability to serve millions of customers globally without additional human resources.
Centralized communication platform consolidating all customer interactions for better management and analysis.
2. HubSpot
HubSpot is an AI-powered customer platform designed to unify marketing, sales, and customer service on one easy-to-use platform. It offers a comprehensive suite of tools that help businesses grow faster by focusing on customer engagement and satisfaction. HubSpot’s platform integrates AI to automate tasks, generate leads, build sales pipelines, and scale customer support.
Key Features of HubSpot
AI-powered marketing automation to generate leads and streamline marketing campaigns.
Sales software leveraging AI to build pipelines and close deals efficiently.
Customer service tools powered by AI to scale support and improve retention.
Content marketing software that helps create and manage content seamlessly.
AI-driven CRM that unifies customer data and teams for personalized experiences at scale.
Pricing
Marketing Hub Professional starts at US$800/month
Marketing Hub Enterprise begins at US$3,600/month
Benefits to Users
Streamlined business growth by connecting marketing, sales, and service in a single AI-powered platform.
Enhanced customer support with AI agents that automate routine tasks and provide 24/7 assistance.
Increased efficiency and ROI through automation and data-driven insights that personalize customer interactions.
3. Gorgias
Gorgias is a conversational AI platform designed for ecommerce businesses, centralizing customer support and marketing efforts into a single, streamlined system. It automates customer inquiries, significantly enhancing support efficiency and reducing operational costs. Gorgias also offers proactive chat campaigns that help reduce bounce rates and provide personalized shopping assistance to boost conversions.
Key Features of Gorgias
Unified support platform integrating multiple customer service channels.
AI automation that handles customer inquiries.
Proactive chat campaigns to engage shoppers and reduce bounce rates.
Personalized shopping assistance to increase ecommerce conversions.
Marketing Suite tools that enable scalable, targeted customer interactions.
Pricing
Basic Plan (0% Automation): $50 per month
Basic Plan (20% Automation): $104 per month
Basic Plan (30% Automation): $140 per month
Basic Plan (50% Automation): $185 per month
Benefits to Users
Enhanced operational efficiency by automating a majority of customer support requests.
Improved customer engagement and retention through proactive, personalized chat campaigns.
Increased sales conversions driven by targeted, scalable marketing and support interactions.
4. Zendesk
Zendesk is a comprehensive customer service platform that combines AI and human agents to deliver fast, effective resolutions. It supports omnichannel communication, including voice, chat, email, and social media, ensuring seamless customer interactions across all touchpoints. Zendesk’s AI capabilities assist both customers and employees by automating routine tasks and enhancing productivity.
Key Features of Zendesk
AI-powered agents that either resolve issues instantly or assist human agents for true resolutions.
Omnichannel support including advanced call routing, intelligent IVR, and automation through Zendesk Voice.
Workflow automation to streamline common requests and boost employee productivity.
Integrated platform that connects teams and customer data for personalized service.
Tools designed to empower both customer-facing teams and the internal workforce with AI-driven solutions.
Pricing
Support Team: $19 per agent/month (billed annually)
Suite Team: $55 per agent/month (billed annually)
Suite Professional: $115 per agent/month (billed annually)
Suite Enterprise (Custom pricing)
Benefits to Users
Faster and more accurate customer issue resolution through AI-human collaboration.
Enhanced customer experience with seamless omnichannel communication and intelligent call handling.
Increased operational efficiency by automating workflows and empowering employees across departments.
5. HelpCrunch
HelpCrunch is a versatile customer communication platform designed to meet a wide range of business needs. It enables companies to engage customers across multiple channels, including live chat, email, and popular messengers like WhatsApp and Instagram, all from a single, customizable chat widget. This unified approach helps businesses stay connected with their audience wherever they are.
Key Features of HelpCrunch
Multichannel chat widget customizable to brand style, supporting live chat, email, and social media messengers.
Centralized dashboard that unites all communication channels for seamless customer support.
AI-powered tools that automate message writing and help article creation to reduce agent workload.
Automated chatbots and auto messages that pre-qualify leads and boost sales conversions.
Built-in help center with SEO-optimized content created via an intuitive WYSIWYG editor for 24/7 self-service.
Pricing
Basic $15 per month
Pro $25 per month
Unlimited $620 per month
Benefits to Users
Simplified customer engagement by managing all communication channels in one place.
Increased sales efficiency through automated lead qualification and targeted messaging.
AI-powered writing assistants enable time savings and improved content quality.
6. LiveChat
LiveChat is a leading AI-powered live chat software designed to boost sales and enhance customer support on websites. It enables businesses to engage visitors proactively with pre-set messages, product recommendations, and guided purchasing, resulting in significant increases in sales and customer satisfaction. Its AI-driven automation and seamless integrations make it a strong contender in conversational marketing and customer service.
Key Features of LiveChat
Proactive chat invitations and pre-set messaging to engage visitors and increase conversions.
AI-powered chatbots that automate routine inquiries, freeing agents to focus on complex issues.
Copilot AI assistant provides real-time insights and suggestions to agents for faster, confident responses.
Over 200 integrations with popular platforms like WordPress, Squarespace, and Mailchimp for tailored workflows.
Comprehensive live chat analytics including sales tracking, agent performance, and customer satisfaction metrics.
Pricing
Starter $20 per agent/month (billed annually)
Team $41 per agent/month (billed annually)
Business $59 per agent/month (billed annually)
Enterprise (Custom pricing)
Benefits to Users
Increased average order value through personalized chat engagement.
Improved customer conversion rates with streamlined communication and automation.
Enhanced agent productivity and customer experience supported by AI-driven insights and automation.
7. Olark
Olark is a customer messaging platform designed to facilitate real-time communication between businesses and their website visitors. It emphasizes accessibility, ensuring its chat tools comply with WCAG 2.1 AA standards, making it usable for people with disabilities. With a focus on human-centered support enhanced by AI, Olark offers a flexible and inclusive approach to conversational marketing and customer service.
Key Features of Olark
Live Chat for hands-on, contextual support directly on websites, built to empower support teams.
AI-powered chatbots that automate routine tasks, allowing agents to focus on complex customer needs.
SMS texting is for mobile-friendly, asynchronous communication between agents and customers.
Practical AI tools are designed to augment human skills rather than replace agents, ensuring natural interactions.
Extensive integration capabilities with over 100 plugins and a flexible API to synchronize data and workflows.
Pricing
Olark Standard starting at $29 per month per seat (billed monthly)
Olark Pro (custom pricing tailored to organization needs)
Benefits to Users
Enhanced accessibility ensures that chat tools work effectively for all users, including those with disabilities.
Improved customer engagement through a blend of human expertise and AI automation.
Seamless integration with existing business systems keeps teams aligned and data consistent.
8. Freshsales
Freshsales is an AI-powered sales CRM designed to help businesses grow their pipeline, boost conversions, and increase productivity. It offers a streamlined platform that simplifies sales processes through automation, collaboration, and insightful data. Its AI assistant, Freddy AI, enhances lead scoring, deal recommendations, and email writing.
Key Features of Freshsales
AI-driven lead generation and campaign management powered by Freddy AI.
Intuitive sales pipeline management with Kanban views and drag-and-drop controls.
360° customer view to engage prospects across preferred channels with contextual insights.
Automated workflows that reduce manual tasks and improve team productivity.
AI-powered insights offering deal recommendations, intent scores, and email assistance.
Pricing
Growth $9 per user/month, billed annually
Pro $39 per user/month, billed annually
Enterprise $59 per user/month, billed annually
Benefits to Users
Accelerated sales cycles through AI-enhanced lead qualification and deal prioritization.
Improved team efficiency by automating repetitive tasks and centralizing customer data.
Enhanced customer engagement with personalized communication driven by comprehensive insights.
9. Intercom
Intercom is an AI-driven customer service platform designed to provide faster response times and more efficient support through automation and unified customer views. Its AI agent, Fin, integrates seamlessly with existing helpdesks to answer complex questions, take actions, and resolve issues autonomously. Intercom’s comprehensive suite combines AI-powered chat, helpdesk functionality, and customer engagement tools.
Key Features of Intercom
A Fin AI Agent that automates complex customer inquiries and resolutions across any support helpdesk.
Unified customer service suite offering a consolidated view of customer interactions for better context.
Faster response times are enabled by AI automation and streamlined workflows.
Integration capabilities that allow seamless connection with existing support systems.
Tools designed to improve agent efficiency and customer satisfaction through intelligent automation.
Pricing Billed Monthly
Essential Plan $0.99 per Fin AI resolution, $39 per seat/month
Advanced Plan $0.99 per Fin AI resolution, $99 per seat/month
Expert Plan $0.99 per Fin AI resolution, $139 per seat/month
Benefits to Users
Accelerated customer support with AI agents handling routine and complex queries.
Enhanced agent productivity through automation and consolidated customer data.
Improved customer experience via faster, more accurate, and personalized service.
10. Tidio
Tidio is an AI-powered customer service platform designed to help businesses automate and streamline their customer support across multiple channels. It integrates live chat, email, and social media messaging into a single inbox, enabling teams to manage conversations efficiently. Powered by Lyro AI Agent, Tidio automates customer interactions in 12 languages, freeing agents to focus on complex queries.
Key Features of Tidio
Lyro AI Agent automates common requests and complex tasks across chat, email, and social media.
Multichannel inbox consolidates live chat, email, Messenger, Instagram, WhatsApp, and more.
Seamless integration with CRMs, ecommerce platforms, and help desks for unified workflows.
Advanced analytics to track AI performance, user trends, and optimize support operations.
GDPR and CCPA compliant with robust data privacy and security measures.
Pricing
Starter $24.17 per month
Growth starts at $49.17 per month
Plus starts at $749 per month
Premium starts at $2,999 per month
Benefits to Users
Significant reduction in support workload by automating the majority of customer interactions.
Enhanced customer experience with fast, personalized, and multilingual AI-powered responses.
Improved team productivity through streamlined workflows and insightful analytics.
Related Reading
Create an AI Agent for Your Business for Free within 5 Minutes
Droxy is a transformative AI platform that transforms customer experiences. With this powerful tool, businesses can handle inquiries across their websites, WhatsApp, phone, and Instagram channels—while maintaining their unique brand voice. Instead of letting customer inquiries go unanswered, Droxy’s custom AI agents work 24/7 to answer questions, provide support, and convert leads.
Get started with Droxy today to deliver stellar customer service at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language. If conversations get too complex, the AI will escalate the interactions to your team only when necessary, while you maintain complete visibility and control over every interaction.
Related Reading
Consider you’ve invested in conversational agents, but your customers aren’t happy. Though you’ve implemented the latest chat and customer support platform, they still get stuck and have questions. What’s worse, the platform doesn’t seem to fit your business’s needs, and you can’t seem to figure out why.
If you’re reading this, you may be experiencing a similar challenge with Drift. Perhaps you’re finding that it’s not what you expected, or maybe it’s just not the right fit for your organization. Whatever the case, this article will help you quickly find the best Drift competitors for your business so you can get back to what matters, like improving customer satisfaction and keeping your team happy.
Once you identify the best alternative chat and customer support platforms that match your business needs, budget, and feature preferences, Droxy AI’s AI agent for your business can help you migrate to your new platform with ease.
Table of Content
Understanding Drift and Its Market Position
Drift is one of the leading conversational marketing and sales platforms available today. The software helps businesses engage with website visitors in real time, so they don’t miss valuable opportunities to convert leads. Using Drift, companies can:
Automatically qualify leads
Schedule meetings
Route conversations to the right sales or support teams
Drift seamlessly integrates with popular CRM systems and marketing platforms, making it a comprehensive tool for revenue operations teams.
One of Drift’s key strengths is its ability to deliver highly personalized experiences using AI-driven chat agents. These chatbots not only respond instantly to visitor inquiries but also:
Analyze visitor behavior
Prioritize high-intent prospects
This approach enables businesses to enhance customer engagement, reduce sales cycles, and boost conversion rates. Drift’s technology also allows companies to:
Automatically qualify leads
Schedule meetings
Route conversations intelligently so that prospects connect with the right teams quickly.
Drift is not without its drawbacks. Industry feedback highlights:
High cost due to per-user pricing and charges for new features, which can strain budgets as teams grow
Limited chatbot customization options make it difficult for businesses to align with their brand identity fully
This lack of flexibility can be a significant limitation for companies seeking a unique customer experience.
Given these considerations, many businesses look for alternatives that offer comparable benefits with greater flexibility and cost efficiency. Competitors like Droxy AI have emerged, providing advanced conversational AI solutions that support:
Extensive customization
Integration capabilities
All while being more budget-friendly
Transform your customer experience with Droxy, our transformative AI platform that handles inquiries across:
Your website
WhatsApp
Phone
Instagram channels
—all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support—all at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction.
Related Reading
Top 10 Drift Competitors
1. Droxy AI
Droxy AI is an all-in-one platform designed to serve as an AI-powered employee, focusing on customer-facing AI agents that operate across multiple communication channels. It enables businesses to launch and monitor AI agents within minutes, handling messages and calls 24/7 with instant responses. Trusted by over 30,000 companies, Droxy AI positions itself as a comprehensive alternative to Drift by offering AI website agents, phone agents, messaging agents, and commenting agents that automate lead collection and provide seamless human hand-offs.
Key Features of Droxy AI
AI-powered agents for websites, phones, messaging, and social media comments.
Automated lead collection and qualification to boost conversion rates.
Seamless transition from AI to human agents ensures smooth customer support.
Intelligent product recommendations tailored to customer needs.
Easy setup by grounding the agent with company knowledge and brand voice.
Robust safeguards to ensure accurate, error-free responses based on up-to-date information.
Multilingual support in over 95 languages without additional setup.
Real-time insights and analytics to track customer interactions and optimize service.
Comprehensive knowledge integration from diverse sources like websites, PDFs, YouTube, and Google Drive.
Integration capabilities via Zapier and Droxy API for custom workflows and automation.
Pricing
When billed annually (20% discount):
Basic (For Small Projects and Start-ups) — $16/month
Advanced (For Companies with High Volume Usage) — $80/month
Enterprise (For Power Users and Enterprises) — $240/month
When billed monthly:
Basic (For Small Projects and Start-ups) — $20/month
Advanced (For Companies with High Volume Usage) — $100/month
Enterprise (For Power Users and Enterprises) — $300/month
Benefits to Users
Instantaneous customer response, meeting the 90% expectation for immediate replies.
24/7 availability to handle customer inquiries without human intervention.
Increased lead conversion rates, reportedly improving from 10% to 25%.
Reduction of repetitive customer question handling, saving approximately 10 hours per week.
Enhanced customer experience through personalized, empathetic, and brand-consistent interactions.
Scalability to serve millions of customers globally without additional human resources.
Centralized communication platform consolidating all customer interactions for better management and analysis.
2. HubSpot
HubSpot is an AI-powered customer platform designed to unify marketing, sales, and customer service on one easy-to-use platform. It offers a comprehensive suite of tools that help businesses grow faster by focusing on customer engagement and satisfaction. HubSpot’s platform integrates AI to automate tasks, generate leads, build sales pipelines, and scale customer support.
Key Features of HubSpot
AI-powered marketing automation to generate leads and streamline marketing campaigns.
Sales software leveraging AI to build pipelines and close deals efficiently.
Customer service tools powered by AI to scale support and improve retention.
Content marketing software that helps create and manage content seamlessly.
AI-driven CRM that unifies customer data and teams for personalized experiences at scale.
Pricing
Marketing Hub Professional starts at US$800/month
Marketing Hub Enterprise begins at US$3,600/month
Benefits to Users
Streamlined business growth by connecting marketing, sales, and service in a single AI-powered platform.
Enhanced customer support with AI agents that automate routine tasks and provide 24/7 assistance.
Increased efficiency and ROI through automation and data-driven insights that personalize customer interactions.
3. Gorgias
Gorgias is a conversational AI platform designed for ecommerce businesses, centralizing customer support and marketing efforts into a single, streamlined system. It automates customer inquiries, significantly enhancing support efficiency and reducing operational costs. Gorgias also offers proactive chat campaigns that help reduce bounce rates and provide personalized shopping assistance to boost conversions.
Key Features of Gorgias
Unified support platform integrating multiple customer service channels.
AI automation that handles customer inquiries.
Proactive chat campaigns to engage shoppers and reduce bounce rates.
Personalized shopping assistance to increase ecommerce conversions.
Marketing Suite tools that enable scalable, targeted customer interactions.
Pricing
Basic Plan (0% Automation): $50 per month
Basic Plan (20% Automation): $104 per month
Basic Plan (30% Automation): $140 per month
Basic Plan (50% Automation): $185 per month
Benefits to Users
Enhanced operational efficiency by automating a majority of customer support requests.
Improved customer engagement and retention through proactive, personalized chat campaigns.
Increased sales conversions driven by targeted, scalable marketing and support interactions.
4. Zendesk
Zendesk is a comprehensive customer service platform that combines AI and human agents to deliver fast, effective resolutions. It supports omnichannel communication, including voice, chat, email, and social media, ensuring seamless customer interactions across all touchpoints. Zendesk’s AI capabilities assist both customers and employees by automating routine tasks and enhancing productivity.
Key Features of Zendesk
AI-powered agents that either resolve issues instantly or assist human agents for true resolutions.
Omnichannel support including advanced call routing, intelligent IVR, and automation through Zendesk Voice.
Workflow automation to streamline common requests and boost employee productivity.
Integrated platform that connects teams and customer data for personalized service.
Tools designed to empower both customer-facing teams and the internal workforce with AI-driven solutions.
Pricing
Support Team: $19 per agent/month (billed annually)
Suite Team: $55 per agent/month (billed annually)
Suite Professional: $115 per agent/month (billed annually)
Suite Enterprise (Custom pricing)
Benefits to Users
Faster and more accurate customer issue resolution through AI-human collaboration.
Enhanced customer experience with seamless omnichannel communication and intelligent call handling.
Increased operational efficiency by automating workflows and empowering employees across departments.
5. HelpCrunch
HelpCrunch is a versatile customer communication platform designed to meet a wide range of business needs. It enables companies to engage customers across multiple channels, including live chat, email, and popular messengers like WhatsApp and Instagram, all from a single, customizable chat widget. This unified approach helps businesses stay connected with their audience wherever they are.
Key Features of HelpCrunch
Multichannel chat widget customizable to brand style, supporting live chat, email, and social media messengers.
Centralized dashboard that unites all communication channels for seamless customer support.
AI-powered tools that automate message writing and help article creation to reduce agent workload.
Automated chatbots and auto messages that pre-qualify leads and boost sales conversions.
Built-in help center with SEO-optimized content created via an intuitive WYSIWYG editor for 24/7 self-service.
Pricing
Basic $15 per month
Pro $25 per month
Unlimited $620 per month
Benefits to Users
Simplified customer engagement by managing all communication channels in one place.
Increased sales efficiency through automated lead qualification and targeted messaging.
AI-powered writing assistants enable time savings and improved content quality.
6. LiveChat
LiveChat is a leading AI-powered live chat software designed to boost sales and enhance customer support on websites. It enables businesses to engage visitors proactively with pre-set messages, product recommendations, and guided purchasing, resulting in significant increases in sales and customer satisfaction. Its AI-driven automation and seamless integrations make it a strong contender in conversational marketing and customer service.
Key Features of LiveChat
Proactive chat invitations and pre-set messaging to engage visitors and increase conversions.
AI-powered chatbots that automate routine inquiries, freeing agents to focus on complex issues.
Copilot AI assistant provides real-time insights and suggestions to agents for faster, confident responses.
Over 200 integrations with popular platforms like WordPress, Squarespace, and Mailchimp for tailored workflows.
Comprehensive live chat analytics including sales tracking, agent performance, and customer satisfaction metrics.
Pricing
Starter $20 per agent/month (billed annually)
Team $41 per agent/month (billed annually)
Business $59 per agent/month (billed annually)
Enterprise (Custom pricing)
Benefits to Users
Increased average order value through personalized chat engagement.
Improved customer conversion rates with streamlined communication and automation.
Enhanced agent productivity and customer experience supported by AI-driven insights and automation.
7. Olark
Olark is a customer messaging platform designed to facilitate real-time communication between businesses and their website visitors. It emphasizes accessibility, ensuring its chat tools comply with WCAG 2.1 AA standards, making it usable for people with disabilities. With a focus on human-centered support enhanced by AI, Olark offers a flexible and inclusive approach to conversational marketing and customer service.
Key Features of Olark
Live Chat for hands-on, contextual support directly on websites, built to empower support teams.
AI-powered chatbots that automate routine tasks, allowing agents to focus on complex customer needs.
SMS texting is for mobile-friendly, asynchronous communication between agents and customers.
Practical AI tools are designed to augment human skills rather than replace agents, ensuring natural interactions.
Extensive integration capabilities with over 100 plugins and a flexible API to synchronize data and workflows.
Pricing
Olark Standard starting at $29 per month per seat (billed monthly)
Olark Pro (custom pricing tailored to organization needs)
Benefits to Users
Enhanced accessibility ensures that chat tools work effectively for all users, including those with disabilities.
Improved customer engagement through a blend of human expertise and AI automation.
Seamless integration with existing business systems keeps teams aligned and data consistent.
8. Freshsales
Freshsales is an AI-powered sales CRM designed to help businesses grow their pipeline, boost conversions, and increase productivity. It offers a streamlined platform that simplifies sales processes through automation, collaboration, and insightful data. Its AI assistant, Freddy AI, enhances lead scoring, deal recommendations, and email writing.
Key Features of Freshsales
AI-driven lead generation and campaign management powered by Freddy AI.
Intuitive sales pipeline management with Kanban views and drag-and-drop controls.
360° customer view to engage prospects across preferred channels with contextual insights.
Automated workflows that reduce manual tasks and improve team productivity.
AI-powered insights offering deal recommendations, intent scores, and email assistance.
Pricing
Growth $9 per user/month, billed annually
Pro $39 per user/month, billed annually
Enterprise $59 per user/month, billed annually
Benefits to Users
Accelerated sales cycles through AI-enhanced lead qualification and deal prioritization.
Improved team efficiency by automating repetitive tasks and centralizing customer data.
Enhanced customer engagement with personalized communication driven by comprehensive insights.
9. Intercom
Intercom is an AI-driven customer service platform designed to provide faster response times and more efficient support through automation and unified customer views. Its AI agent, Fin, integrates seamlessly with existing helpdesks to answer complex questions, take actions, and resolve issues autonomously. Intercom’s comprehensive suite combines AI-powered chat, helpdesk functionality, and customer engagement tools.
Key Features of Intercom
A Fin AI Agent that automates complex customer inquiries and resolutions across any support helpdesk.
Unified customer service suite offering a consolidated view of customer interactions for better context.
Faster response times are enabled by AI automation and streamlined workflows.
Integration capabilities that allow seamless connection with existing support systems.
Tools designed to improve agent efficiency and customer satisfaction through intelligent automation.
Pricing Billed Monthly
Essential Plan $0.99 per Fin AI resolution, $39 per seat/month
Advanced Plan $0.99 per Fin AI resolution, $99 per seat/month
Expert Plan $0.99 per Fin AI resolution, $139 per seat/month
Benefits to Users
Accelerated customer support with AI agents handling routine and complex queries.
Enhanced agent productivity through automation and consolidated customer data.
Improved customer experience via faster, more accurate, and personalized service.
10. Tidio
Tidio is an AI-powered customer service platform designed to help businesses automate and streamline their customer support across multiple channels. It integrates live chat, email, and social media messaging into a single inbox, enabling teams to manage conversations efficiently. Powered by Lyro AI Agent, Tidio automates customer interactions in 12 languages, freeing agents to focus on complex queries.
Key Features of Tidio
Lyro AI Agent automates common requests and complex tasks across chat, email, and social media.
Multichannel inbox consolidates live chat, email, Messenger, Instagram, WhatsApp, and more.
Seamless integration with CRMs, ecommerce platforms, and help desks for unified workflows.
Advanced analytics to track AI performance, user trends, and optimize support operations.
GDPR and CCPA compliant with robust data privacy and security measures.
Pricing
Starter $24.17 per month
Growth starts at $49.17 per month
Plus starts at $749 per month
Premium starts at $2,999 per month
Benefits to Users
Significant reduction in support workload by automating the majority of customer interactions.
Enhanced customer experience with fast, personalized, and multilingual AI-powered responses.
Improved team productivity through streamlined workflows and insightful analytics.
Related Reading
Create an AI Agent for Your Business for Free within 5 Minutes
Droxy is a transformative AI platform that transforms customer experiences. With this powerful tool, businesses can handle inquiries across their websites, WhatsApp, phone, and Instagram channels—while maintaining their unique brand voice. Instead of letting customer inquiries go unanswered, Droxy’s custom AI agents work 24/7 to answer questions, provide support, and convert leads.
Get started with Droxy today to deliver stellar customer service at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language. If conversations get too complex, the AI will escalate the interactions to your team only when necessary, while you maintain complete visibility and control over every interaction.
Related Reading
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