Consider you’ve just signed up for a new communication tool that promises to improve customer engagement and help your team work more efficiently. But a few weeks in, the software isn't quite what you expected. Maybe it lacks the features you need, or it's too complicated for your team to use. Now, you’re stuck with this tool, and nobody wants to use it. If this scenario sounds familiar, you're not alone. Many businesses face challenges when adopting new software.
The good news is, if you’re looking at JustCall for your communication needs but aren’t sure it’s the right fit, there are plenty of JustCall alternatives to choose from. This guide will give you the insights you need to find the best Conversational Agents for your business that fit your needs and budget.
One way to simplify your search for JustCall alternatives is to use Droxy AI's communication solution. Droxy AI's AI agent for your business can quickly find the best tools for your communication needs by asking you questions and assessing your responses. This can help you narrow your options and find the perfect fit for your business in no time.
Table of Contents
Why Search for JustCall Alternatives?
JustCall is a well-known player in the VoIP business phone space, popular for its AI-powered cloud phone system designed to enhance sales and support team efficiency. It offers features like real-time agent assist, call transcription, and integration with over 100 tools, making it a solid choice for many businesses.
However, several limitations prompt users to look for alternatives. One major pain point is the strict inbound and outbound call minute caps:
Inbound calls are limited to 1,000 minutes per user per month
Outbound calls range from 500–1,000 minutes depending on the plan
Additional charges apply for overages and toll-free numbers
This can be particularly restrictive for high-volume teams, such as sales or contact centers. Users also report:
Hidden fees
Limited international SMS capabilities
Extra charges for unanswered calls, which can add unexpected costs
Additionally, JustCall primarily focuses on voice calls and lacks a unified communications approach that includes video calls and instant messaging in one platform. Businesses seeking a comprehensive communication tool often find themselves needing separate apps for:
Video conferencing
Messaging
This increases both complexity and expenses. The AI features, while present, have limited transparency regarding their accuracy and data security, which raises concerns for companies relying heavily on AI-driven insights.
Customer support and customization options also leave some users wanting more flexibility and responsiveness. As businesses grow:
Scalability can become an issue
Integration with other tools may not be as seamless as desired
Given these challenges, many companies explore better solutions that offer more robust, scalable, and cost-effective communication platforms. This blog will delve into notable JustCall alternatives that address these pain points.
Among notable alternatives, Droxy AI stands out as one of the best options. Droxy AI combines advanced conversational AI capabilities with robust VoIP features, offering scalable, customizable communication solutions that can address many of these shortcomings. Its AI-driven tools enhance customer engagement and operational efficiency, making it a compelling choice for businesses seeking a modern, reliable alternative.
Transform your customer experience with Droxy, our AI platform that handles inquiries across:
Your website
WhatsApp
Phone
Instagram channels
—all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it:
Seamlessly engages with customers in any language
Escalates conversations to your team only when necessary
Gives you full visibility and control over every interaction
Create an AI agent for your business within 5 minutes!
Related Reading
Top 10 JustCall Alternatives
1. Droxy AI
Droxy AI is an all-in-one AI-powered employee platform designed to manage customer interactions across multiple channels, offering instant responses to messages and calls 24/7. It enables businesses to launch and monitor AI agents quickly, providing seamless customer service with human-like conversations.
Key Features of Droxy AI
Droxy AI offers a wide range of features to enhance customer communication. Key capabilities include:
AI website agent trained on company knowledge for instant customer query responses
AI phone agent for handling calls around the clock
AI messaging agent for real-time message management
AI commenting agent to engage with social media comments
Automated lead collection and qualification
Seamless human hand-off for complex queries
Smart product recommendations tailored to customers
Multilingual support in 95+ languages
Real-time customer interaction insights and analytics
Integration with Zapier and Droxy API for custom workflows
Pricing
When billed annually (20% discount):
Basic (For small projects and start-ups) — $16/month
Advanced (For companies with high volume usage) — $80/month
Enterprise (For power users and enterprises) — $240/month
When billed monthly:
Basic (For small projects and start-ups) — $20/month
Advanced (For companies with high volume usage) — $100/month
Enterprise (For power users and enterprises) — $300/month
Benefits to Users
Droxy AI significantly boosts operational efficiency, allowing for:
Instant and consistent customer responses, reducing wait times to zero
Increased lead conversion rates (up to 25%)
Significant reduction in time spent on repetitive questions (from 10 hours/week to zero)
Ability to scale effortlessly to millions of customers globally
Centralized communication platform for all customer interactions
Droxy AI stands out as a JustCall alternative by focusing not only on call handling but also on comprehensive AI-driven customer engagement across calls, messages, websites, and social media. Its advanced natural language processing delivers empathetic, personalized, and brand-consistent interactions, making it a versatile solution for businesses seeking to automate and enhance customer service efficiently.
2. Zoom Contact Center
Zoom Contact Center is a cloud-based contact center software designed to deliver seamless, highly personalized customer care on a unified platform. It integrates voice, video, chat, and other communication channels, leveraging AI to enhance customer experience and agent efficiency. The platform allows skill-based routing to connect customers with the most qualified agents, ensuring tailored support.
Key Features
Zoom Contact Center boasts several notable features, including:
Omnichannel support including voice, video, chat, and SMS
AI-powered customer experience and agent assist
Skill-based routing for efficient call distribution
Integration with Zoom Meetings and Zoom Phone
Real-time and historical analytics dashboards
Pricing
Basic (1 user) – Free
Pro (1-99 users) – $16.99 billed monthly or $13.33 billed annually
Business (1-250 users) – $21.99 billed monthly or $18.33 billed annually
Benefits to Users
This Zoom solution benefits users by providing:
Unified platform combining communication and contact center functions
AI-enhanced interactions for faster, more accurate customer service
Flexible pricing tiers to suit different business sizes and needs
3. Talkdesk
Talkdesk is a cloud-native AI-powered contact center platform designed to transform customer experience through automation and intelligent routing. It enables businesses to serve customers across multiple channels proactively, using AI-driven workflows and real-time insights to enhance agent productivity and customer satisfaction.
Key Features
Talkdesk offers numerous robust features, including:
AI-powered customer experience automation (CXA)
Advanced call routing including automatic call distribution (ACD) and customizable IVR
Real-time call monitoring, call barging, and whisper coaching
Comprehensive analytics with AI-driven quality management and sentiment analysis
Over 100 out-of-the-box integrations with major CX platforms like Salesforce and Zendesk
Pricing
Industry Experience Cloud Editions – $225
CX Cloud Digital Essentials – $85
CX Cloud Voice Essentials – $105
CX Cloud Elite – $165
Benefits to Users
Talkdesk significantly enhances customer experience through:
Proactive customer engagement with AI-driven automation
Enhanced agent performance through real-time monitoring and coaching
Seamless integration with existing CRM and support tools for unified workflows
4. CloudTalk
CloudTalk is a cloud-based call center software that enhances customer communication through AI-powered calling tools and global telephony. It offers seamless integration with CRMs and helpdesk systems, enabling sales and support teams to increase call volumes, improve connection rates, and reduce missed calls.
Key Features
CloudTalk is packed with features that promote effective communication, including:
AI-driven call analytics and conversation intelligence
Advanced call routing with IVR, skill-based routing, and VIP queues
Automated dialing tools including power dialer, click-to-call, and voicemail drop
International local phone numbers in 160+ countries
Real-time dashboards and detailed agent and team performance reports
Pricing
Lite: $27 per user/month, billed monthly
Essential: $39 per user/month, billed monthly
Expert (Popular): $69 per user/month, billed monthly
Custom: Contact for tailor-made offer
Benefits to Users
CloudTalk improves call center operations by enabling:
Increased call efficiency and outbound success rates
Reliable global reach with local presence to boost customer trust
Easy integration with existing CRM and helpdesk platforms for streamlined workflows
5. Genesys Cloud CX
Genesys Cloud CX is a comprehensive AI-driven experience orchestration platform designed to unify customer and employee interactions. It enables businesses to deliver seamless omnichannel engagements and intelligent routing, combining customer and workforce engagement in a single, scalable cloud-native solution trusted worldwide.
Key Features
Key features of Genesys Cloud CX include:
AI-powered omnichannel customer engagement and intelligent routing
Built-in workforce engagement and end-to-end journey management
Native API-first, open cloud platform for agility and scalability
Full-featured voice, digital channels, AI, journey analytics, and workforce management
Advanced security with TLS and AES-256 encryption and attack defense automation
Pricing
Genesys Cloud CX 1: $75 USD per user/month, billed annually
Genesys Cloud CX 2: $115 USD per user/month, billed annually
Genesys Cloud CX 3: $155 USD per user/month, billed annually
Genesys Cloud CX 4: $240 USD per user/month, billed annually
Benefits to Users
The solution improves customer experiences and employee performance by providing:
Enhanced customer loyalty and improved employee retention through AI insights
Unified platform simplifying management of all communication channels
Enterprise-grade security ensuring data privacy and compliance
6. Dialpad Support
Dialpad Support is an AI-powered customer service platform designed to enhance contact center efficiency and agent performance. It integrates real-time AI assistance, sentiment analysis, and unified communication tools to streamline support workflows and improve customer experiences.
Key Features
Dialpad Support offers several key capabilities, including:
AI agent for automated query deflection and real-time guidance
24/7 phone and live chat technical support for Pro and Enterprise plans
Real-time transcription and sentiment analysis during calls
Comprehensive Help Center with guides, FAQs, and support resources
Manager tools for coaching with AI-driven insights and performance analytics
Pricing
Standard: $27 per user/month
Pro: $35 per user/month
Enterprise: Contact for pricing
Benefits to Users
Dialpad Support helps users manage contact center operations better by:
Reducing agent burnout with AI-powered assistance and automation
Improving customer satisfaction through faster, informed support
Providing managers with actionable insights to optimize team performance
7. Aircall
Aircall is a cloud-based phone system tailored for sales and customer support teams. It combines AI-powered voice agents, real-time insights, and multi-channel communication including WhatsApp messaging to enhance customer interactions. Aircall offers an easy-to-use platform with seamless integrations to improve call center productivity and customer experience.
Key Features
Aircall stands out with a wide array of features, including:
AI voice agents that autonomously manage and qualify inbound calls 24/7
AI Assist for real-time conversation intelligence and workflow automation
WhatsApp messaging integrated within a unified communication hub
Customizable IVR and smart call routing based on agent skills and language
Extensive integrations with over 100 business tools including CRMs and help desks
Pricing
Pricing on request
Benefits to Users
Aircall improves call center operations by enabling:
Streamlined communication with AI-driven automation and unified messaging
Enhanced customer satisfaction through intelligent call routing and real-time insights
Reduced operational costs with easy setup, cloud infrastructure, and scalable plans
8. 8x8 Contact Center
8x8 Contact Center is an AI-enhanced, omnichannel customer experience platform designed to empower agents and streamline contact center operations. It supports seamless engagement across voice, chat, email, SMS, and social media channels, providing intelligent routing and self-service capabilities to improve customer satisfaction and operational efficiency.
Key Features
Notable features of 8x8 Contact Center include:
Omnichannel routing across voice and digital channels
AI-powered self-service with Intelligent Customer Assistant™
Agent Workspace™ and Supervisor Workspace™ for enhanced team management
Advanced analytics and real-time reporting with performance alerts
Workforce Engagement Management and secure payment processing
Pricing
Interested users must contact 8x8 sales for a customized quote
Benefits to Users
The solution helps contact centers deliver personalized, efficient customer interactions through:
AI and omnichannel support
Tools and insights to optimize agent performance
Secure, compliant operations with built-in payment processing and data protection
9. Amazon Connect
Amazon Connect is a cloud-based contact center service from AWS that integrates AI across all customer interactions to deliver personalized, efficient omnichannel experiences. It offers advanced analytics, generative AI-powered agent assistance, and seamless scalability, helping businesses optimize customer engagement and agent productivity.
Key Features
Key features of Amazon Connect include:
Native AI integration across voice, chat, and digital channels without complex setup
Generative AI-powered agent workspace with real-time recommendations and post-call summaries
Omnichannel customer engagement including voice, chat, SMS, and messaging apps
Deep analytics and quality management tools for supervisors and managers
Workforce management with forecasting, scheduling, and performance optimization
Pricing
AWS offers you a pay-as-you-go pricing model for cloud services.
Benefits to Users
Amazon Connect helps businesses meet their call center goals by providing:
Flexible, scalable pricing that adapts to business call volume and feature needs
Enhanced agent efficiency and customer satisfaction through AI-driven insights and automation
Future-proof platform with continuous AI innovation and seamless integration with AWS services
10. Webex Contact Center
Webex Contact Center by Cisco is an AI-powered cloud platform designed to deliver seamless customer experiences across multiple channels. It leverages advanced AI to connect automated digital messaging, self-service, and live human interactions. The platform empowers agents with real-time insights, customer journey data, and context to provide personalized support and faster resolutions.
Key Features
Webex Contact Center includes several standout features, such as:
AI-driven omnichannel engagement including voice, text, email, chat, and social messaging
AI Agent for proactive support and guided interactions across channels
AI-generated conversation summaries, transcripts, and suggested follow-up actions
Real-time coaching with AI nudges and supervisor tools for quality management
Deep analytics on customer sentiment, satisfaction, and interaction data
Pricing
Interested users can contact support for pricing.
Benefits to Users
This Webex solution helps contact centers personalize customer interactions by:
Enhancing agent efficiency with AI-powered assistance and automated workflows
Improving customer satisfaction through personalized, context-rich interactions
Scaling securely and reliably with Cisco’s proven enterprise-grade infrastructure
Related Reading
Create an AI Agent for Your Business within 5 Minutes
Droxy delivers a better customer experience. Our AI platform manages customer service inquiries across websites, social media, and messaging apps, ensuring a brand’s unique voice is maintained. Droxy help businesses transform the customer experience by offering visitors instant answers to their questions 24/7. As a result, companies can capture more leads and improve sales.
Meet Your New AI Employee
Droxy's AI agents are like virtual employees that can handle customer inquiries. They can work independently and engage in conversations with customers, solving their issues and answering their questions. With this system, you can say goodbye to missed opportunities. When a customer asks a question on your website, Droxy’s AI can answer immediately, even if you aren’t online. If the customer isn’t satisfied with the response and wants to talk to a human, the AI can transfer the conversation to a team member, allowing for a smooth transition.
Customize Your AI ... in Just 5 Minutes!
Creating an AI to manage customer inquiries sounds complicated. But with Droxy, you can customize your virtual agent in just five minutes. First, you choose what channels you want the AI to operate on, such as WhatsApp, your website, or Instagram. Next, you can personalize the bot’s responses to maintain your unique brand voice and even create a conversation flow to follow. Finally, you can deploy your new AI to start assisting customers right away.
Related Reading
Consider you’ve just signed up for a new communication tool that promises to improve customer engagement and help your team work more efficiently. But a few weeks in, the software isn't quite what you expected. Maybe it lacks the features you need, or it's too complicated for your team to use. Now, you’re stuck with this tool, and nobody wants to use it. If this scenario sounds familiar, you're not alone. Many businesses face challenges when adopting new software.
The good news is, if you’re looking at JustCall for your communication needs but aren’t sure it’s the right fit, there are plenty of JustCall alternatives to choose from. This guide will give you the insights you need to find the best Conversational Agents for your business that fit your needs and budget.
One way to simplify your search for JustCall alternatives is to use Droxy AI's communication solution. Droxy AI's AI agent for your business can quickly find the best tools for your communication needs by asking you questions and assessing your responses. This can help you narrow your options and find the perfect fit for your business in no time.
Table of Contents
Why Search for JustCall Alternatives?
JustCall is a well-known player in the VoIP business phone space, popular for its AI-powered cloud phone system designed to enhance sales and support team efficiency. It offers features like real-time agent assist, call transcription, and integration with over 100 tools, making it a solid choice for many businesses.
However, several limitations prompt users to look for alternatives. One major pain point is the strict inbound and outbound call minute caps:
Inbound calls are limited to 1,000 minutes per user per month
Outbound calls range from 500–1,000 minutes depending on the plan
Additional charges apply for overages and toll-free numbers
This can be particularly restrictive for high-volume teams, such as sales or contact centers. Users also report:
Hidden fees
Limited international SMS capabilities
Extra charges for unanswered calls, which can add unexpected costs
Additionally, JustCall primarily focuses on voice calls and lacks a unified communications approach that includes video calls and instant messaging in one platform. Businesses seeking a comprehensive communication tool often find themselves needing separate apps for:
Video conferencing
Messaging
This increases both complexity and expenses. The AI features, while present, have limited transparency regarding their accuracy and data security, which raises concerns for companies relying heavily on AI-driven insights.
Customer support and customization options also leave some users wanting more flexibility and responsiveness. As businesses grow:
Scalability can become an issue
Integration with other tools may not be as seamless as desired
Given these challenges, many companies explore better solutions that offer more robust, scalable, and cost-effective communication platforms. This blog will delve into notable JustCall alternatives that address these pain points.
Among notable alternatives, Droxy AI stands out as one of the best options. Droxy AI combines advanced conversational AI capabilities with robust VoIP features, offering scalable, customizable communication solutions that can address many of these shortcomings. Its AI-driven tools enhance customer engagement and operational efficiency, making it a compelling choice for businesses seeking a modern, reliable alternative.
Transform your customer experience with Droxy, our AI platform that handles inquiries across:
Your website
WhatsApp
Phone
Instagram channels
—all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it:
Seamlessly engages with customers in any language
Escalates conversations to your team only when necessary
Gives you full visibility and control over every interaction
Create an AI agent for your business within 5 minutes!
Related Reading
Top 10 JustCall Alternatives
1. Droxy AI
Droxy AI is an all-in-one AI-powered employee platform designed to manage customer interactions across multiple channels, offering instant responses to messages and calls 24/7. It enables businesses to launch and monitor AI agents quickly, providing seamless customer service with human-like conversations.
Key Features of Droxy AI
Droxy AI offers a wide range of features to enhance customer communication. Key capabilities include:
AI website agent trained on company knowledge for instant customer query responses
AI phone agent for handling calls around the clock
AI messaging agent for real-time message management
AI commenting agent to engage with social media comments
Automated lead collection and qualification
Seamless human hand-off for complex queries
Smart product recommendations tailored to customers
Multilingual support in 95+ languages
Real-time customer interaction insights and analytics
Integration with Zapier and Droxy API for custom workflows
Pricing
When billed annually (20% discount):
Basic (For small projects and start-ups) — $16/month
Advanced (For companies with high volume usage) — $80/month
Enterprise (For power users and enterprises) — $240/month
When billed monthly:
Basic (For small projects and start-ups) — $20/month
Advanced (For companies with high volume usage) — $100/month
Enterprise (For power users and enterprises) — $300/month
Benefits to Users
Droxy AI significantly boosts operational efficiency, allowing for:
Instant and consistent customer responses, reducing wait times to zero
Increased lead conversion rates (up to 25%)
Significant reduction in time spent on repetitive questions (from 10 hours/week to zero)
Ability to scale effortlessly to millions of customers globally
Centralized communication platform for all customer interactions
Droxy AI stands out as a JustCall alternative by focusing not only on call handling but also on comprehensive AI-driven customer engagement across calls, messages, websites, and social media. Its advanced natural language processing delivers empathetic, personalized, and brand-consistent interactions, making it a versatile solution for businesses seeking to automate and enhance customer service efficiently.
2. Zoom Contact Center
Zoom Contact Center is a cloud-based contact center software designed to deliver seamless, highly personalized customer care on a unified platform. It integrates voice, video, chat, and other communication channels, leveraging AI to enhance customer experience and agent efficiency. The platform allows skill-based routing to connect customers with the most qualified agents, ensuring tailored support.
Key Features
Zoom Contact Center boasts several notable features, including:
Omnichannel support including voice, video, chat, and SMS
AI-powered customer experience and agent assist
Skill-based routing for efficient call distribution
Integration with Zoom Meetings and Zoom Phone
Real-time and historical analytics dashboards
Pricing
Basic (1 user) – Free
Pro (1-99 users) – $16.99 billed monthly or $13.33 billed annually
Business (1-250 users) – $21.99 billed monthly or $18.33 billed annually
Benefits to Users
This Zoom solution benefits users by providing:
Unified platform combining communication and contact center functions
AI-enhanced interactions for faster, more accurate customer service
Flexible pricing tiers to suit different business sizes and needs
3. Talkdesk
Talkdesk is a cloud-native AI-powered contact center platform designed to transform customer experience through automation and intelligent routing. It enables businesses to serve customers across multiple channels proactively, using AI-driven workflows and real-time insights to enhance agent productivity and customer satisfaction.
Key Features
Talkdesk offers numerous robust features, including:
AI-powered customer experience automation (CXA)
Advanced call routing including automatic call distribution (ACD) and customizable IVR
Real-time call monitoring, call barging, and whisper coaching
Comprehensive analytics with AI-driven quality management and sentiment analysis
Over 100 out-of-the-box integrations with major CX platforms like Salesforce and Zendesk
Pricing
Industry Experience Cloud Editions – $225
CX Cloud Digital Essentials – $85
CX Cloud Voice Essentials – $105
CX Cloud Elite – $165
Benefits to Users
Talkdesk significantly enhances customer experience through:
Proactive customer engagement with AI-driven automation
Enhanced agent performance through real-time monitoring and coaching
Seamless integration with existing CRM and support tools for unified workflows
4. CloudTalk
CloudTalk is a cloud-based call center software that enhances customer communication through AI-powered calling tools and global telephony. It offers seamless integration with CRMs and helpdesk systems, enabling sales and support teams to increase call volumes, improve connection rates, and reduce missed calls.
Key Features
CloudTalk is packed with features that promote effective communication, including:
AI-driven call analytics and conversation intelligence
Advanced call routing with IVR, skill-based routing, and VIP queues
Automated dialing tools including power dialer, click-to-call, and voicemail drop
International local phone numbers in 160+ countries
Real-time dashboards and detailed agent and team performance reports
Pricing
Lite: $27 per user/month, billed monthly
Essential: $39 per user/month, billed monthly
Expert (Popular): $69 per user/month, billed monthly
Custom: Contact for tailor-made offer
Benefits to Users
CloudTalk improves call center operations by enabling:
Increased call efficiency and outbound success rates
Reliable global reach with local presence to boost customer trust
Easy integration with existing CRM and helpdesk platforms for streamlined workflows
5. Genesys Cloud CX
Genesys Cloud CX is a comprehensive AI-driven experience orchestration platform designed to unify customer and employee interactions. It enables businesses to deliver seamless omnichannel engagements and intelligent routing, combining customer and workforce engagement in a single, scalable cloud-native solution trusted worldwide.
Key Features
Key features of Genesys Cloud CX include:
AI-powered omnichannel customer engagement and intelligent routing
Built-in workforce engagement and end-to-end journey management
Native API-first, open cloud platform for agility and scalability
Full-featured voice, digital channels, AI, journey analytics, and workforce management
Advanced security with TLS and AES-256 encryption and attack defense automation
Pricing
Genesys Cloud CX 1: $75 USD per user/month, billed annually
Genesys Cloud CX 2: $115 USD per user/month, billed annually
Genesys Cloud CX 3: $155 USD per user/month, billed annually
Genesys Cloud CX 4: $240 USD per user/month, billed annually
Benefits to Users
The solution improves customer experiences and employee performance by providing:
Enhanced customer loyalty and improved employee retention through AI insights
Unified platform simplifying management of all communication channels
Enterprise-grade security ensuring data privacy and compliance
6. Dialpad Support
Dialpad Support is an AI-powered customer service platform designed to enhance contact center efficiency and agent performance. It integrates real-time AI assistance, sentiment analysis, and unified communication tools to streamline support workflows and improve customer experiences.
Key Features
Dialpad Support offers several key capabilities, including:
AI agent for automated query deflection and real-time guidance
24/7 phone and live chat technical support for Pro and Enterprise plans
Real-time transcription and sentiment analysis during calls
Comprehensive Help Center with guides, FAQs, and support resources
Manager tools for coaching with AI-driven insights and performance analytics
Pricing
Standard: $27 per user/month
Pro: $35 per user/month
Enterprise: Contact for pricing
Benefits to Users
Dialpad Support helps users manage contact center operations better by:
Reducing agent burnout with AI-powered assistance and automation
Improving customer satisfaction through faster, informed support
Providing managers with actionable insights to optimize team performance
7. Aircall
Aircall is a cloud-based phone system tailored for sales and customer support teams. It combines AI-powered voice agents, real-time insights, and multi-channel communication including WhatsApp messaging to enhance customer interactions. Aircall offers an easy-to-use platform with seamless integrations to improve call center productivity and customer experience.
Key Features
Aircall stands out with a wide array of features, including:
AI voice agents that autonomously manage and qualify inbound calls 24/7
AI Assist for real-time conversation intelligence and workflow automation
WhatsApp messaging integrated within a unified communication hub
Customizable IVR and smart call routing based on agent skills and language
Extensive integrations with over 100 business tools including CRMs and help desks
Pricing
Pricing on request
Benefits to Users
Aircall improves call center operations by enabling:
Streamlined communication with AI-driven automation and unified messaging
Enhanced customer satisfaction through intelligent call routing and real-time insights
Reduced operational costs with easy setup, cloud infrastructure, and scalable plans
8. 8x8 Contact Center
8x8 Contact Center is an AI-enhanced, omnichannel customer experience platform designed to empower agents and streamline contact center operations. It supports seamless engagement across voice, chat, email, SMS, and social media channels, providing intelligent routing and self-service capabilities to improve customer satisfaction and operational efficiency.
Key Features
Notable features of 8x8 Contact Center include:
Omnichannel routing across voice and digital channels
AI-powered self-service with Intelligent Customer Assistant™
Agent Workspace™ and Supervisor Workspace™ for enhanced team management
Advanced analytics and real-time reporting with performance alerts
Workforce Engagement Management and secure payment processing
Pricing
Interested users must contact 8x8 sales for a customized quote
Benefits to Users
The solution helps contact centers deliver personalized, efficient customer interactions through:
AI and omnichannel support
Tools and insights to optimize agent performance
Secure, compliant operations with built-in payment processing and data protection
9. Amazon Connect
Amazon Connect is a cloud-based contact center service from AWS that integrates AI across all customer interactions to deliver personalized, efficient omnichannel experiences. It offers advanced analytics, generative AI-powered agent assistance, and seamless scalability, helping businesses optimize customer engagement and agent productivity.
Key Features
Key features of Amazon Connect include:
Native AI integration across voice, chat, and digital channels without complex setup
Generative AI-powered agent workspace with real-time recommendations and post-call summaries
Omnichannel customer engagement including voice, chat, SMS, and messaging apps
Deep analytics and quality management tools for supervisors and managers
Workforce management with forecasting, scheduling, and performance optimization
Pricing
AWS offers you a pay-as-you-go pricing model for cloud services.
Benefits to Users
Amazon Connect helps businesses meet their call center goals by providing:
Flexible, scalable pricing that adapts to business call volume and feature needs
Enhanced agent efficiency and customer satisfaction through AI-driven insights and automation
Future-proof platform with continuous AI innovation and seamless integration with AWS services
10. Webex Contact Center
Webex Contact Center by Cisco is an AI-powered cloud platform designed to deliver seamless customer experiences across multiple channels. It leverages advanced AI to connect automated digital messaging, self-service, and live human interactions. The platform empowers agents with real-time insights, customer journey data, and context to provide personalized support and faster resolutions.
Key Features
Webex Contact Center includes several standout features, such as:
AI-driven omnichannel engagement including voice, text, email, chat, and social messaging
AI Agent for proactive support and guided interactions across channels
AI-generated conversation summaries, transcripts, and suggested follow-up actions
Real-time coaching with AI nudges and supervisor tools for quality management
Deep analytics on customer sentiment, satisfaction, and interaction data
Pricing
Interested users can contact support for pricing.
Benefits to Users
This Webex solution helps contact centers personalize customer interactions by:
Enhancing agent efficiency with AI-powered assistance and automated workflows
Improving customer satisfaction through personalized, context-rich interactions
Scaling securely and reliably with Cisco’s proven enterprise-grade infrastructure
Related Reading
Create an AI Agent for Your Business within 5 Minutes
Droxy delivers a better customer experience. Our AI platform manages customer service inquiries across websites, social media, and messaging apps, ensuring a brand’s unique voice is maintained. Droxy help businesses transform the customer experience by offering visitors instant answers to their questions 24/7. As a result, companies can capture more leads and improve sales.
Meet Your New AI Employee
Droxy's AI agents are like virtual employees that can handle customer inquiries. They can work independently and engage in conversations with customers, solving their issues and answering their questions. With this system, you can say goodbye to missed opportunities. When a customer asks a question on your website, Droxy’s AI can answer immediately, even if you aren’t online. If the customer isn’t satisfied with the response and wants to talk to a human, the AI can transfer the conversation to a team member, allowing for a smooth transition.
Customize Your AI ... in Just 5 Minutes!
Creating an AI to manage customer inquiries sounds complicated. But with Droxy, you can customize your virtual agent in just five minutes. First, you choose what channels you want the AI to operate on, such as WhatsApp, your website, or Instagram. Next, you can personalize the bot’s responses to maintain your unique brand voice and even create a conversation flow to follow. Finally, you can deploy your new AI to start assisting customers right away.
Related Reading
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Top 10 Deepgram Alternatives in 2025
Looking for Deepgram alternatives in 2025? Discover 10 top AI transcription tools that offer accurate, fast, and budget-friendly solutions.
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Top 10 ElevenLabs Alternatives in 2025
Looking for ElevenLabs alternatives in 2025? Discover 10 top AI voice tools with standout features, pricing, and performance comparisons.
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