Consider you're a potential customer searching for a solution to your problem. You visit a website, and a friendly chatbox pops up. You get excited; help is here. But as you start to engage with the automated assistant, you quickly realize that the experience is less than stellar. The bot doesn't understand your questions, and the responses are robotic and unhelpful. You leave the website more frustrated than when you arrived.

As this scenario illustrates, not all conversational agents are created equal. While live chat tools can help improve customer experience and business operations, it is essential to choose the right one for your specific business needs. In this guide, we'll cover some of the best LiveChat alternatives to help you find the solution that fits your unique goals. 

One valuable resource to help you achieve your objectives is Droxy AI’s AI agent for your business. The AI agent can quickly assess your business needs and recommend the best live chat platforms to improve your customer experience and operational efficiency.

Table of Contents

• Top 10 LiveChat Alternatives

• Why Consider LiveChat Alternatives?

• Create an AI Agent for Your Business within 5 Minutes

Top 10 LiveChat Alternatives

LiveChat has long been a popular tool for businesses seeking to engage website visitors in real-time. Despite the platform's benefits, it falls short in some key areas, particularly in terms of automation. For instance, the LiveChat website notes that its chatbots can help automate customer interactions, but their capabilities are limited compared to other solutions. If you're looking for a live chat alternative that can deliver better automation and AI features, check out these top 10 LiveChat alternatives. 

1. Droxy AI

Droxy AI is an all-in-one platform designed to serve as an AI-powered employee that handles customer interactions across multiple channels. It enables businesses to launch and monitor AI agents within minutes, providing instant responses to customer inquiries 24/7. Trusted by over 30,000 companies, Droxy offers a comprehensive solution that goes beyond traditional live chat by integrating AI website agents, phone agents, messaging agents, and commenting agents to automate lead collection and provide intelligent product recommendations.

Key Features of Droxy AI

• AI Website Agent trained on your company knowledge for instant customer support.

• AI Phone Agent to handle calls around the clock

• AI Messaging and Commenting Agents for seamless multi-channel engagement

• Automated lead collection and qualification

• Seamless human hand-off for complex queries

• Intelligent product recommendations tailored to customer needs

• Multilingual support in 95+ languages without extra setup

• Real-time insights and analytics on customer interactions

• Comprehensive knowledge integration from websites, PDFs, YouTube, Google Drive, and more

• API and Zapier integration for custom workflows and automation.

Pricing

When billed annually (20% discount):

• Basic (For Small Projects and Start-ups) — $16/month

• Advanced (For Companies with High Volume Usage) — $80/month

• Enterprise (For Power Users and Enterprises) — $240/month

When billed monthly:

• Basic (For Small Projects and Start-ups) — $20/month

• Advanced (For Companies with High Volume Usage) — $100/month

• Enterprise (For Power Users and Enterprises) — $300/month

Benefits to Users

• Instant response to customer queries, reducing wait times from minutes or days to seconds

• 100% call pick-up rate, improving customer engagement

• Increased lead conversion rates, typically doubling from 10% to 25%

• Consistent, personalized, and human-like interactions that align with brand voice

• Easy setup with no coding required, enabling businesses to deploy AI agents quickly and efficiently

2. Drift

Drift is a conversational marketing platform that utilizes AI-powered chatbots to engage website visitors in real-time. It enables businesses to deliver personalized conversations that accelerate the buyer journey and generate more qualified leads. Now part of Salesloft's AI-driven Revenue Orchestration Platform, Drift helps unify buyer and seller engagement across multiple channels for a seamless, data-driven sales experience.

Key Features

• Real-time AI chat agents for personalized visitor engagement

• Live chat with target accounts to skip forms and speed up the sales funnel

• Fastlane lead qualification using tech stack data to identify high-value buyers instantly

• ROI reporting to track engagement and optimize chat strategy

• Integration within Salesloft's Revenue Orchestration Platform for unified sales workflows

Pricing

• Pricing details are available upon request through Salesloft's platform, typically tailored to meet the specific needs of each business.

Benefits to Users

• Accelerates pipeline generation with AI-driven personalized conversations

• Improves lead qualification and conversion rates by engaging buyers instantly

• Provides actionable insights through integrated analytics and reporting

3. FreshChat

FreshChat is an AI-powered omnichannel messaging platform that combines live chat, chatbots, and customer messaging to deliver seamless support across multiple channels. It enables businesses to engage customers proactively, provide personalized experiences, and scale support with AI-driven bots. FreshChat integrates seamlessly with websites, mobile apps, and popular messaging channels, providing a unified agent workspace and robust analytics to enhance customer service.

Key Features

• AI-driven chatbots and live chat on websites and apps

• Omnichannel messaging including email, SMS, WhatsApp, Facebook Messenger, and more

• Unified agent workspace with customer context and conversation history

• Proactive engagement and customer journey automation

• Analytics and reporting for team performance and customer insights

Pricing

• Freshdesk Free: $0, free forever up to 10 agents

• Freshdesk Growth: $19 per agent/month, billed annually

• Freshdesk Pro (Most Popular): $49 per agent/month, billed annually

• Freshdesk Enterprise: $79 per agent/month, billed annually

Benefits to Users

• Delivers personalized, real-time customer engagement across multiple channels

• Scales support efficiently with AI bots and automation

• Provides actionable insights to improve team productivity and customer satisfaction

4. Tidio 

Tidio is an AI-powered customer service platform that blends live chat, chatbot automation, and multichannel support into a single, unified dashboard. It allows businesses to automate customer conversations across chat, email, and social media with Lyro AI, while still providing seamless handoff to human agents for complex queries. Tidio scales easily for businesses of any size and integrates with over 120 tools, making it a flexible and robust alternative to traditional live chat solutions.

Key Features

• Lyro AI Agent automates support across chat, email, and social in 12 languages

• Unified multichannel inbox for live chat, Messenger, Instagram, and email

• Customizable live chat widget and proactive messaging triggers

• Real-time visitor tracking and analytics for performance insights

• Seamless integrations with CRM, ecommerce, and help desk platforms

Pricing

• Starter $24.17 per month

• Growth starts at $49.17 per month

• Plus starts at $749 per month

• Premium starts at $2,999 per month

Benefits to Users

• Automates most customer interactions, reducing manual workload

• Delivers instant, personalized support across multiple channels

• Scales easily with business growth and integrates with existing tech stack

5. Crisp

Crisp is an AI-powered business messaging platform that unifies live chat, email, phone calls, and messaging into a single workspace. It enables teams to automate workflows, streamline support, and deliver proactive, personalized customer experiences. With a focus on automation, knowledge management, and multichannel engagement, Crisp helps businesses reduce workload and enhance customer satisfaction.

Key Features

• Unified inbox for live chat, email, and phone support

• AI-driven automations and workflow builder

• Customizable website chat widget

• Knowledge base and help center creation

• Multichannel campaigns and proactive messaging

Pricing

• Mini: $45 per month, per workspace

• Essentials $95 per month, per workspace

• Plus $295 per month, per workspace

Benefits to Users

• Reduces manual workload with AI automation

• Centralizes customer conversations across channels

• Enables fast, personalized support at scale

6. Finish by Intercom 

Fin by Intercom is an advanced AI agent designed to deliver industry-leading customer service automation. Built on the proprietary Fin AI Engine™, it handles complex queries across multiple channels. Fin integrates seamlessly with existing helpdesks or as part of the Intercom Customer Service Suite, enabling businesses to analyze, train, test, and deploy AI-driven support, all without coding.

Key Features

• Omnichannel support across live chat, email, phone, SMS, and social

• AI-powered automation with real-time translation in 45+ languages

• Customizable tone, knowledge, and workflows for tailored responses

• Advanced analytics and reporting for continuous optimization

• Seamless human handoff and integration with major helpdesks

Pricing

• Fin AI Agent with your current helpdesk (Zendesk, Salesforce, HubSpot, etc.) $0.99 per resolution

• Fin AI Agent combined with Intercom's Helpdesk is $0.99 per resolution

• Add-on Copilot (AI assistant for agents) $35 per user per month

Benefits to Users

• Resolves conversations end-to-end, reducing agent workload

• Delivers high-quality, accurate answers with continuous improvement

• Integrates easily with current support tools for fast deployment

7. Userlike 

Userlike is a GDPR-compliant live chat and messaging platform that connects businesses with customers across websites and popular messaging apps. It combines real-time chat, AI automation, and multichannel support, enabling teams to engage visitors, generate leads, and provide efficient service. With features such as customizable chat widgets, video calls, and GPT-4-powered automation, Userlike streamlines communication and enhances customer satisfaction for organizations of all sizes.

Key Features

• Website Messenger with live chat, video calls, and live translation

• Multichannel messaging via WhatsApp, Facebook Messenger, Instagram, Telegram, and more

• AI-powered automation hub with chatbot API and GPT-4 integration

• Intelligent routing, sticky chat, and skills-based operator assignment

• Built-in analytics and customer feedback tools

Pricing

• Free: $0/month

• Team: $130/month

• Corporate: $350/month

• Flex: pricing on request

Benefits to Users

• Centralizes customer conversations from multiple channels

• Reduces support workload with AI chatbots and automation

• Enhances customer engagement with proactive messaging and video calls

8. LiveAgent

LiveAgent is a robust customer support platform that combines live chat, ticketing, and multichannel communication into a single, easy-to-implement solution. Recognized for its rapid setup and award-winning service, LiveAgent empowers teams to deliver real-time support, track customer interactions, and manage conversations efficiently across web, email, and social channels.

Key Features

• Customizable live chat widgets and proactive chat invitations

• Real-time visitor monitoring and chat overview with analytics

• Universal inbox for managing tickets from multiple channels

• Real-time typing view and canned responses for faster support

• Built-in CRM and integrations with 40+ third-party apps

Pricing

• Small business: $9 per agent/month billed annually

• Medium business: $24 per agent/month billed annually

• Large business: $39 per agent/month billed annually 

• Enterprise: $59 per agent/month billed annually

Benefits to Users

• Delivers instant, personalized support with real-time chat

• Centralizes all customer conversations for streamlined workflows

• Boosts efficiency and customer satisfaction with automation and analytics

9. Zendesk 

Zendesk is a customer service platform that centralizes support across chat, email, voice, and messaging channels. It empowers teams with AI-driven tools, an intuitive agent workspace, and robust automation, enabling them to deliver fast and personalized service. Zendesk enables seamless customer interactions and boosts agent productivity through a unified, customizable solution.

Key Features

• Omnichannel support including live chat, messaging, email, and voice

• AI-powered automation and assistance for agents

• Unified agent workspace for managing all conversations

• Advanced analytics and reporting for performance tracking

• 1,000+ integrations with business and productivity tools

Pricing

• Support Team: $19 per agent/month (billed annually)

• Suite Team: $55 per agent/month (billed annually)

• Suite Professional: $115 per agent/month (billed annually)

• Suite Enterprise (Custom pricing)

Benefits to Users

• Streamlines all customer conversations into one platform

• Increases efficiency and customer satisfaction with AI and automation

• Scales easily for businesses of any size or industry

10. Help Scout 

Help Scout is a customer support platform that unifies live chat, email, and help center tools to deliver fast, personalized service at scale. Its embeddable Beacon widget enables customers to access live chat, self-service content, and their support history directly from your website or app. With unlimited seats, integrated AI, and a focus on customer delight, Help Scout is designed for teams seeking simplicity without sacrificing powerful automation and analytics.

Key Features

• Embeddable Beacon live chat and support hub

• AI-powered assist for summarizing, editing, and translating replies

• Automated workflows and custom views for efficient queue management

• Multiple inboxes and channels, including social and Shopify

• Real-time reporting and analytics for team performance

Pricing

• Standard $50 per month

• Plus $75 per month

• Pro (Custom pricing)

Benefits to Users

• Delivers human, personalized support with AI-powered speed

• Reduces team workload through automation and self-service

• Centralizes all customer conversations for seamless collaboration

Related Reading

• Customer Service Automation
• Chatbot Best Practices
• Examples of AI in Customer Service
• Virtual Agents in AI
• AI Agent vs Chatbot
• Chatbot vs Voicebot
• How to Create an AI Agent
• Chatbot vs Virtual Assistant
• How Conversational AI Works

Why Consider LiveChat Alternatives?

LiveChat excels in its real-time messaging capabilities, intuitive interface, and helpful features, including customizable chat widgets, AI automation, and analytics. However, as businesses grow, LiveChat's pricing and limited automation capabilities can push them to seek a solution with more advanced features. 

Pricing

One of the most significant downsides of LiveChat is its pricing. While the tools' robust features can help businesses grow, the cost can be prohibitive for small companies or startups. The platform’s pricing plans start at $29 per month, and there’s no free tier. Although this plan includes some useful features, many users quickly outgrow it and will need to upgrade to the next plan, which costs $49 per month, to access automation tools. These tools are handy for teams with increasing chat volumes. 

As businesses grow, they will also need to consider how many agents they will need to accommodate their support demands, which can drive the cost up even further. Plus, LiveChat’s structure can be limiting for organizations that require advanced features and capabilities as they scale. While the platform does offer these tools, they are often found in the higher-priced tiers that can be expensive for growing businesses.

Limited Automation Capabilities

LiveChat offers automation tools to help ease the burden of handling customer inquiries. However, some users find the capabilities limited compared to newer platforms that provide more advanced AI and workflow customization. For example, while LiveChat does offer AI chatbot automation, it’s primarily designed for handling routine queries and can be slow to respond to complex questions. Additionally, users have reported that the chatbot’s responses can be generic and less personalized than expected. 

Integration Needs

LiveChat connects seamlessly with over 200 tools, including CRM systems, e-commerce platforms, and marketing apps, helping businesses streamline workflows and centralize customer data. However, some companies require deeper or more tailored integrations that the platform doesn’t natively support. This can be a sticking point for organizations with specific needs looking to optimize their customer support operations. 

Scalability

As support needs expand, LiveChat’s pricing and feature tiers may not align with evolving requirements. For instance, while one business may only need a few chat widgets to manage its customer conversations, a more complex organization may need hundreds to handle incoming inquiries from multiple channels. LiveChat’s structure can make it difficult for businesses like these to scale efficiently, as they may need to jump up numerous pricing tiers to access the necessary features. 

Transform Your Customer Experience with Droxy AI

Droxy AI stands out as a modern solution for businesses seeking more advanced automation, deeper integrations, and scalable conversational AI. Unlike traditional live chat tools, Droxy focuses on enterprise-grade chatbot capabilities, robust automation, and flexible integration with both mainstream and custom business systems. This makes it particularly attractive for organizations looking to streamline support, automate repetitive tasks, and deliver personalized experiences at scale. 

Transform your customer experience with Droxy, our AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels, all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction. Create an AI agent for your business within 5 minutes!

Related Reading

• Conversational AI Training

• How to Build a Conversational AI

• LLM Agents

• AI Automation Agency

• How to Build an AI Agent

• Best AI Agents

• AI Agents vs AI Assistants

• Chatbot vs Conversational AI

• AI Sales Agents

• Conversational AI in Retail

• AI Agent Use Cases

Create an AI Agent for Your Business within 5 Minutes

Droxy AI, our AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels, all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. 

Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction. Create an AI agent for your business within 5 minutes!

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