Consider you’ve just launched a new website, and a few days later, you start receiving inquiries from potential customers. Great! But then, your heart sinks as you realize that you don’t have a solid system in place to address their questions. Instead, you have to respond to their emails one by one, and it quickly becomes overwhelming. You need a better solution, and you need it fast. As you research your options, you discover that Intercom, a popular customer communication tool that specializes in ‘conversational agents’, is a little out of your budget.
So, you begin looking for Intercom alternatives. There are so many options to choose from that you start to feel overwhelmed once again. This is where this guide comes in. We explore the best alternatives to Intercom to help you quickly identify the customer communication platform that fits your needs and budget.
One valuable tool to help you achieve this goal is Droxy AI’s AI agent for your business solution. This AI agent can handle up to 80% of customer inquiries, so you never have to feel overwhelmed by another incoming question again.
Table of Contents
Why Consider Intercom Alternatives?
Intercom stands out as a major player in customer communication, recognized for its robust suite of tools that streamline how businesses interact with their customers across multiple channels. Its AI-powered features include:
Live chat
Automated messaging
CRM integrations
have made it a go-to solution for companies seeking to deliver prompt, personalized support.
Despite its strengths, many organizations find themselves searching for Intercom alternatives. One of the most frequently cited reasons is cost. Intercom’s pricing model is often seen as:
Unpredictable and expensive, especially as businesses scale or require more advanced features
Requiring payment per agent seat and for additional usage, which can quickly escalate expenses, making it less accessible for startups and growing teams
Beyond pricing, some businesses encounter challenges with:
Customization limitations
Integration complexity
Finding that the platform’s features don’t fully align with their evolving needs
Issues such as limited flexibility for unique workflows or difficulties integrating with existing systems can prompt the search for a better fit.
The market has responded with a wave of innovative competitors, each offering their take on customer engagement and automation. This diversity empowers businesses to find solutions tailored to their specific requirements, including:
More transparent pricing
Deeper integrations
Enhanced AI capabilities
Choosing the right platform is now less about following the crowd and more about ensuring that the technology fits seamlessly with business goals and operational realities.
This blog aims to explore alternative solutions to Intercom, helping businesses identify platforms that better meet their unique needs. One such promising alternative is Droxy AI.
Droxy AI leverages advanced AI to provide 24/7 customer engagement across multiple channels, such as:
Websites
WhatsApp
Phone
Instagram
It offers:
Instant responses
Lead conversion
Personalized interactions at a fraction of the cost of traditional solutions
Droxy AI’s no-code setup and ability to mirror brand voice make it a strong contender for businesses seeking scalable and cost-effective customer communication tools.
Transform your customer experience with Droxy, our AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels, all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to:
Convert visitors into leads
Answer question
Provide exceptional support at a fraction of the cost of human staff
Deploy your custom AI agent in just five minutes and watch as it:
Seamlessly engages with customers in any language
Escalates conversations to your team only when necessary
Let you maintain complete visibility and control over every interaction
Create an AI agent for your business within 5 minutes!
Related Reading
Top 10 Intercom Alternatives
1. Droxy AI
Droxy AI is an all-in-one platform that empowers businesses with AI-powered customer-facing agents across multiple communication channels. It enables companies to launch and monitor AI agents in minutes, providing instant, 24/7 responses to customer inquiries via website chat, phone calls, messaging apps, and social media comments. Trusted by over 30,000 businesses, Droxy AI aims to automate customer interactions while maintaining a human-like conversational experience.
Key Features of Droxy AI
AI Website Agent trained on your company knowledge for instant customer support.
AI Phone Agent to handle calls around the clock.
AI Messaging and Commenting Agents for social media and chat platforms.
Automated lead collection and qualification.
Seamless hand-off to human agents when needed.
Intelligent product recommendations tailored to customer needs.
Multilingual support in 95+ languages without extra setup.
Real-time insights and analytics to optimize customer engagement.
Comprehensive knowledge integration from websites, e-commerce stores, PDFs, YouTube, Google Drive, and more.
API and Zapier integration for custom workflows and automation.
Pricing
When billed annually (20% discount):
Basic (For Small Projects and Start-ups) $16/month
Advanced (For Companies with High Volume Usage) $80/month
Enterprise (For Power Users and Enterprises) $240/month
When billed monthly:
Basic (For Small Projects and Start-ups) $20/month
Advanced (For Companies with High Volume Usage) $100/month
Enterprise (For Power Users and Enterprises) $300/month
Benefits to Users
Instant customer response significantly reduces wait times.
Handles repetitive questions automatically, saving up to 10 hours weekly.
Increases lead conversion rates from 10% to 25%.
Provides consistent, personalized, and empathetic interactions that align with the brand voice.
Easily scalable to handle millions of customers globally with centralized communication management.
2. HubSpot
HubSpot is an AI-powered customer platform that unifies marketing, sales, and customer service tools on one easy-to-use platform. It helps businesses grow by connecting teams and automating workflows with AI-driven features. HubSpot’s platform includes marketing automation, customer service scaling, and a unified CRM, enabling the delivery of personalized customer experiences at scale.
Key Features
AI-powered marketing automation for lead generation and nurturing
Sales software with AI to build pipelines and close deals
Customer service tools to scale support and improve retention
All-in-one content marketing software for creation and management
Operations software that activates and manages data efficiently
Pricing
Marketing Hub Professional starts at US$800/month
Marketing Hub Enterprise begins at US$3,600/month
Benefits to Users
Unified platform for marketing, sales, and service teams to collaborate seamlessly
AI-powered automation reduces manual tasks and accelerates growth
Scalable solutions suitable for small to large businesses with multi-language and multi-device support
3. Olark
Olark is a cloud-based live chat platform designed to help businesses engage customers through real-time messaging on their websites. It supports sales, marketing, and customer support teams with tools for proactive chat, automation, and integrations. Olark emphasizes accessibility, compliance with WCAG 2.1 AA standards, and practical AI to enhance human agent capabilities rather than replace them.
Key Features
Real-time live chat with proactive chat triggers
AI-powered chatbots for automating routine tasks
SMS texting for mobile-friendly asynchronous communication
Over 100 integrations, including CRM, marketing, and support tools
Accessibility certified (WCAG 2.1 AA) for inclusive customer communication
Pricing
Olark Standard starting at $29 per month per seat (billed monthly)
Olark Pro (custom pricing tailored to organization needs)
Benefits to Users
Enhances customer support with automation and routing
Improves data collection through searchable transcripts and analytics
Strengthens engagement with personalized, multi-channel messaging
4. Drift
Drift is a conversational marketing platform focused on accelerating sales through real-time messaging and AI-driven chatbots. It targets B2B companies, particularly in the tech and SaaS sectors, helping them generate and qualify leads through personalized conversations. Drift emphasizes conversational landing pages, lead qualification, and sales engagement to boost conversion rates.
Key Features
Visual chatbot builder for customized conversational flows
Conversational AI to engage and qualify leads automatically
Real-time live chat optimized for sales conversations
Meeting scheduling is integrated within the chat interface
Drift Insider for insights into website visitor behavior
Pricing
Specific pricing details for Drift are available upon request through Salesloft, with plans typically tailored to company size and feature requirements.
Drift offers personalized demos and customer support to help businesses find the best fit for their needs.
Benefits to Users
Accelerates sales cycles with AI-powered lead qualification
Enables personalized, targeted engagement for high-intent prospects
Simplifies chatbot setup with an intuitive visual flow builder
5. Crisp
Crisp is a unified business messaging platform designed to streamline customer support, marketing, and sales communications. It consolidates all customer interactions, from live chat and email to phone calls, into a single inbox powered by AI. Crisp helps teams automate workflows, deliver faster responses, and create personalized customer experiences with a focus on accessibility and multichannel engagement.
Key Features
AI-driven automated workflows to reduce team workload
AI-powered virtual assistant trained on your content for instant, reliable answers
Customizable website chat widget for real-time visitor engagement
Multichannel chatbot support
Knowledge base creation and management for customer self-service
Pricing
Mini: $45 per month, per workspace
Essentials $95 per month, per workspace
Plus $295 per month, per workspace
Benefits to Users
Centralizes all customer conversations in one easy-to-manage inbox
Boosts team efficiency with AI automation and chatbot flows
Enables omnichannel support and marketing from a single platform
6. Help Scout
Help Scout is a customer support platform designed to deliver personalized, human-centered service at scale. It combines shared inboxes, live chat, knowledge base, and in-app messaging into a unified system powered by integrated AI available even on the free plan. Help Scout focuses on seamless team collaboration, automation, and customer delight without per-seat or AI usage fees.
Key Features
Unlimited seats with shared inboxes for team collaboration
Integrated AI for message drafting, summarization, translation, and insights
Automated workflows and custom views to organize and prioritize conversations
Multi-channel support including email, live chat, social media, and e-commerce integrations
Beacon embeddable support widget with FAQs, chat, and email contact
Pricing
Standard $50 per month
Plus $75 per month
Pro (Custom pricing)
Benefits to Users
Delivers a human touch with AI-enhanced productivity and no hidden fees
Scales effortlessly from small teams to large enterprises with flexible plans
Provides robust integrations and automation to streamline support workflows
7. Zendesk
Zendesk is a comprehensive customer service platform designed to deliver seamless, AI-powered support across multiple channels. It combines AI and human agents to resolve issues efficiently, offering omnichannel solutions including voice, chat, email, and social media. Zendesk excels in structured ticket management, advanced automation, and extensive integrations, making it ideal for businesses seeking scalable, enterprise-grade customer support.
Key Features
AI-powered agents and a copilot for instant and assisted resolutions
Omnichannel support, including voice, with advanced call routing and intelligent IVR
Unified agent workspace for multi-channel ticket management
Extensive automation and workflow capabilities to streamline service
Robust reporting and analytics with customizable dashboards
Pricing
Support Team: $19 per agent/month (billed annually)
Suite Team: $55 per agent/month (billed annually)
Suite Professional: $115 per agent/month (billed annually)
Suite Enterprise (Custom pricing)
Benefits to Users
Delivers highly scalable, AI-enhanced customer support across all channels
Provides deep customization and integration options for complex workflows
Enables faster resolutions with AI assistance and advanced automation
8. HelpCrunch
HelpCrunch is a customer communication platform that combines live chat, chatbot, email marketing, and help desk tools into one unified solution. It enables businesses to engage customers across multiple channels, automate lead qualification, and provide 24/7 self-service with an SEO-optimized knowledge base. HelpCrunch also leverages AI-powered writing assistance to help teams save time and focus on meaningful interactions.
Key Features
Multichannel chat widget customizable to brand style
Unified inbox for live chat, email, and messengers like WhatsApp and Instagram
AI-powered editor for drafting messages and creating help articles
Automated chatbots and auto messages for lead qualification and engagement
Pop-ups, email sequences, and newsletters to boost marketing conversions
Pricing
Basic $15 per month
Pro $25 per month
Unlimited $620 per month
Benefits to Users
Combining customer support and marketing tools in one platform
Offers AI assistance to reduce workload and improve communication quality
Provides flexible pricing with scalable plans suitable for startups to enterprises
9. Freshdesk
Freshdesk is a modern customer service platform that combines AI-powered automation with multi-channel support to deliver fast, efficient resolutions. Its agentic AI, Freddy, works alongside human agents to handle routine queries instantly and assist with complex issues. Freshdesk unifies email, chat, voice, and social media interactions in one platform.
Key Features
AI agents that auto-resolve email tickets and provide intelligent assistance
Omnichannel support including chat, voice, email, and social media
Advanced ticketing with skill-based routing and collaboration tools
Real-time analytics, reporting, and AI-driven insights for better decision-making
Integration with business apps and customizable workflows
Pricing
Growth $15 per agent/month, billed annually.
Pro: $49 per agent/month, billed annually.
Pro + AI Copilot Bundle: $78 per agent/month, billed annually.
Enterprise: $79 per agent/month, billed annually.
Benefits to Users
Reduces response times with AI-powered automation
Enables seamless multi-channel customer support from a unified platform
Scales affordably with flexible plans and extensive customization
10. Tidio
Tidio is an AI-powered customer service platform that combines live chat, chatbots, email, and social media messaging into a single inbox. It automates conversations using Lyro AI Agent, supporting 12 languages and integrating seamlessly with CRM, ecommerce, and help desk tools. Tidio helps businesses scale support, capture leads, and provide personalized assistance while maintaining data privacy and compliance.
Key Features
AI-driven chatbot (Lyro AI Agent) automates common requests and complex tasks.
Unified multichannel inbox for live chat, email, Messenger, Instagram, WhatsApp, and more
Customizable chat widgets and automated chat triggers
In-depth analytics and performance tracking for AI and team efficiency
Integrations with CRM and ecommerce platforms
Pricing
Starter $24.17 per month
Growth starts at $49.17 per month
Plus starts at $749 per month
Premium starts at $2,999 per month
Benefits to Users
Automates a significant portion of customer interactions, reducing workload
Supports multiple communication channels from a single dashboard
Offers scalable plans with AI-powered tools suitable for startups to enterprises
Related Reading
Create an AI Agent for Your Business within 5 Minutes
Droxy AI, our AI platform, transforms your customer experience by handling inquiries across your website, WhatsApp, phone, and Instagram channels. This process maintains your unique brand voice, so you can say goodbye to missed opportunities as our agents work 24/7. Droxy will convert visitors into leads, answer questions, and provide exceptional support. Best of all, it does this at a fraction of the cost of human staff.
Deploy Your Custom AI Agent in Just Five Minutes
Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language. If needed, it can escalate conversations to your team. Meanwhile, you maintain complete visibility and control over every interaction.
Why Your Business Needs an AI Agent
An AI agent can answer common customer inquiries, so your human team can focus on resolving complex issues. These bots will also help you provide 24/7 support, so you can assist customers even when your business is closed. In addition, they reduce operational costs, improve response times, and enhance customer satisfaction.
Related Reading
Consider you’ve just launched a new website, and a few days later, you start receiving inquiries from potential customers. Great! But then, your heart sinks as you realize that you don’t have a solid system in place to address their questions. Instead, you have to respond to their emails one by one, and it quickly becomes overwhelming. You need a better solution, and you need it fast. As you research your options, you discover that Intercom, a popular customer communication tool that specializes in ‘conversational agents’, is a little out of your budget.
So, you begin looking for Intercom alternatives. There are so many options to choose from that you start to feel overwhelmed once again. This is where this guide comes in. We explore the best alternatives to Intercom to help you quickly identify the customer communication platform that fits your needs and budget.
One valuable tool to help you achieve this goal is Droxy AI’s AI agent for your business solution. This AI agent can handle up to 80% of customer inquiries, so you never have to feel overwhelmed by another incoming question again.
Table of Contents
Why Consider Intercom Alternatives?
Intercom stands out as a major player in customer communication, recognized for its robust suite of tools that streamline how businesses interact with their customers across multiple channels. Its AI-powered features include:
Live chat
Automated messaging
CRM integrations
have made it a go-to solution for companies seeking to deliver prompt, personalized support.
Despite its strengths, many organizations find themselves searching for Intercom alternatives. One of the most frequently cited reasons is cost. Intercom’s pricing model is often seen as:
Unpredictable and expensive, especially as businesses scale or require more advanced features
Requiring payment per agent seat and for additional usage, which can quickly escalate expenses, making it less accessible for startups and growing teams
Beyond pricing, some businesses encounter challenges with:
Customization limitations
Integration complexity
Finding that the platform’s features don’t fully align with their evolving needs
Issues such as limited flexibility for unique workflows or difficulties integrating with existing systems can prompt the search for a better fit.
The market has responded with a wave of innovative competitors, each offering their take on customer engagement and automation. This diversity empowers businesses to find solutions tailored to their specific requirements, including:
More transparent pricing
Deeper integrations
Enhanced AI capabilities
Choosing the right platform is now less about following the crowd and more about ensuring that the technology fits seamlessly with business goals and operational realities.
This blog aims to explore alternative solutions to Intercom, helping businesses identify platforms that better meet their unique needs. One such promising alternative is Droxy AI.
Droxy AI leverages advanced AI to provide 24/7 customer engagement across multiple channels, such as:
Websites
WhatsApp
Phone
Instagram
It offers:
Instant responses
Lead conversion
Personalized interactions at a fraction of the cost of traditional solutions
Droxy AI’s no-code setup and ability to mirror brand voice make it a strong contender for businesses seeking scalable and cost-effective customer communication tools.
Transform your customer experience with Droxy, our AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels, all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to:
Convert visitors into leads
Answer question
Provide exceptional support at a fraction of the cost of human staff
Deploy your custom AI agent in just five minutes and watch as it:
Seamlessly engages with customers in any language
Escalates conversations to your team only when necessary
Let you maintain complete visibility and control over every interaction
Create an AI agent for your business within 5 minutes!
Related Reading
Top 10 Intercom Alternatives
1. Droxy AI
Droxy AI is an all-in-one platform that empowers businesses with AI-powered customer-facing agents across multiple communication channels. It enables companies to launch and monitor AI agents in minutes, providing instant, 24/7 responses to customer inquiries via website chat, phone calls, messaging apps, and social media comments. Trusted by over 30,000 businesses, Droxy AI aims to automate customer interactions while maintaining a human-like conversational experience.
Key Features of Droxy AI
AI Website Agent trained on your company knowledge for instant customer support.
AI Phone Agent to handle calls around the clock.
AI Messaging and Commenting Agents for social media and chat platforms.
Automated lead collection and qualification.
Seamless hand-off to human agents when needed.
Intelligent product recommendations tailored to customer needs.
Multilingual support in 95+ languages without extra setup.
Real-time insights and analytics to optimize customer engagement.
Comprehensive knowledge integration from websites, e-commerce stores, PDFs, YouTube, Google Drive, and more.
API and Zapier integration for custom workflows and automation.
Pricing
When billed annually (20% discount):
Basic (For Small Projects and Start-ups) $16/month
Advanced (For Companies with High Volume Usage) $80/month
Enterprise (For Power Users and Enterprises) $240/month
When billed monthly:
Basic (For Small Projects and Start-ups) $20/month
Advanced (For Companies with High Volume Usage) $100/month
Enterprise (For Power Users and Enterprises) $300/month
Benefits to Users
Instant customer response significantly reduces wait times.
Handles repetitive questions automatically, saving up to 10 hours weekly.
Increases lead conversion rates from 10% to 25%.
Provides consistent, personalized, and empathetic interactions that align with the brand voice.
Easily scalable to handle millions of customers globally with centralized communication management.
2. HubSpot
HubSpot is an AI-powered customer platform that unifies marketing, sales, and customer service tools on one easy-to-use platform. It helps businesses grow by connecting teams and automating workflows with AI-driven features. HubSpot’s platform includes marketing automation, customer service scaling, and a unified CRM, enabling the delivery of personalized customer experiences at scale.
Key Features
AI-powered marketing automation for lead generation and nurturing
Sales software with AI to build pipelines and close deals
Customer service tools to scale support and improve retention
All-in-one content marketing software for creation and management
Operations software that activates and manages data efficiently
Pricing
Marketing Hub Professional starts at US$800/month
Marketing Hub Enterprise begins at US$3,600/month
Benefits to Users
Unified platform for marketing, sales, and service teams to collaborate seamlessly
AI-powered automation reduces manual tasks and accelerates growth
Scalable solutions suitable for small to large businesses with multi-language and multi-device support
3. Olark
Olark is a cloud-based live chat platform designed to help businesses engage customers through real-time messaging on their websites. It supports sales, marketing, and customer support teams with tools for proactive chat, automation, and integrations. Olark emphasizes accessibility, compliance with WCAG 2.1 AA standards, and practical AI to enhance human agent capabilities rather than replace them.
Key Features
Real-time live chat with proactive chat triggers
AI-powered chatbots for automating routine tasks
SMS texting for mobile-friendly asynchronous communication
Over 100 integrations, including CRM, marketing, and support tools
Accessibility certified (WCAG 2.1 AA) for inclusive customer communication
Pricing
Olark Standard starting at $29 per month per seat (billed monthly)
Olark Pro (custom pricing tailored to organization needs)
Benefits to Users
Enhances customer support with automation and routing
Improves data collection through searchable transcripts and analytics
Strengthens engagement with personalized, multi-channel messaging
4. Drift
Drift is a conversational marketing platform focused on accelerating sales through real-time messaging and AI-driven chatbots. It targets B2B companies, particularly in the tech and SaaS sectors, helping them generate and qualify leads through personalized conversations. Drift emphasizes conversational landing pages, lead qualification, and sales engagement to boost conversion rates.
Key Features
Visual chatbot builder for customized conversational flows
Conversational AI to engage and qualify leads automatically
Real-time live chat optimized for sales conversations
Meeting scheduling is integrated within the chat interface
Drift Insider for insights into website visitor behavior
Pricing
Specific pricing details for Drift are available upon request through Salesloft, with plans typically tailored to company size and feature requirements.
Drift offers personalized demos and customer support to help businesses find the best fit for their needs.
Benefits to Users
Accelerates sales cycles with AI-powered lead qualification
Enables personalized, targeted engagement for high-intent prospects
Simplifies chatbot setup with an intuitive visual flow builder
5. Crisp
Crisp is a unified business messaging platform designed to streamline customer support, marketing, and sales communications. It consolidates all customer interactions, from live chat and email to phone calls, into a single inbox powered by AI. Crisp helps teams automate workflows, deliver faster responses, and create personalized customer experiences with a focus on accessibility and multichannel engagement.
Key Features
AI-driven automated workflows to reduce team workload
AI-powered virtual assistant trained on your content for instant, reliable answers
Customizable website chat widget for real-time visitor engagement
Multichannel chatbot support
Knowledge base creation and management for customer self-service
Pricing
Mini: $45 per month, per workspace
Essentials $95 per month, per workspace
Plus $295 per month, per workspace
Benefits to Users
Centralizes all customer conversations in one easy-to-manage inbox
Boosts team efficiency with AI automation and chatbot flows
Enables omnichannel support and marketing from a single platform
6. Help Scout
Help Scout is a customer support platform designed to deliver personalized, human-centered service at scale. It combines shared inboxes, live chat, knowledge base, and in-app messaging into a unified system powered by integrated AI available even on the free plan. Help Scout focuses on seamless team collaboration, automation, and customer delight without per-seat or AI usage fees.
Key Features
Unlimited seats with shared inboxes for team collaboration
Integrated AI for message drafting, summarization, translation, and insights
Automated workflows and custom views to organize and prioritize conversations
Multi-channel support including email, live chat, social media, and e-commerce integrations
Beacon embeddable support widget with FAQs, chat, and email contact
Pricing
Standard $50 per month
Plus $75 per month
Pro (Custom pricing)
Benefits to Users
Delivers a human touch with AI-enhanced productivity and no hidden fees
Scales effortlessly from small teams to large enterprises with flexible plans
Provides robust integrations and automation to streamline support workflows
7. Zendesk
Zendesk is a comprehensive customer service platform designed to deliver seamless, AI-powered support across multiple channels. It combines AI and human agents to resolve issues efficiently, offering omnichannel solutions including voice, chat, email, and social media. Zendesk excels in structured ticket management, advanced automation, and extensive integrations, making it ideal for businesses seeking scalable, enterprise-grade customer support.
Key Features
AI-powered agents and a copilot for instant and assisted resolutions
Omnichannel support, including voice, with advanced call routing and intelligent IVR
Unified agent workspace for multi-channel ticket management
Extensive automation and workflow capabilities to streamline service
Robust reporting and analytics with customizable dashboards
Pricing
Support Team: $19 per agent/month (billed annually)
Suite Team: $55 per agent/month (billed annually)
Suite Professional: $115 per agent/month (billed annually)
Suite Enterprise (Custom pricing)
Benefits to Users
Delivers highly scalable, AI-enhanced customer support across all channels
Provides deep customization and integration options for complex workflows
Enables faster resolutions with AI assistance and advanced automation
8. HelpCrunch
HelpCrunch is a customer communication platform that combines live chat, chatbot, email marketing, and help desk tools into one unified solution. It enables businesses to engage customers across multiple channels, automate lead qualification, and provide 24/7 self-service with an SEO-optimized knowledge base. HelpCrunch also leverages AI-powered writing assistance to help teams save time and focus on meaningful interactions.
Key Features
Multichannel chat widget customizable to brand style
Unified inbox for live chat, email, and messengers like WhatsApp and Instagram
AI-powered editor for drafting messages and creating help articles
Automated chatbots and auto messages for lead qualification and engagement
Pop-ups, email sequences, and newsletters to boost marketing conversions
Pricing
Basic $15 per month
Pro $25 per month
Unlimited $620 per month
Benefits to Users
Combining customer support and marketing tools in one platform
Offers AI assistance to reduce workload and improve communication quality
Provides flexible pricing with scalable plans suitable for startups to enterprises
9. Freshdesk
Freshdesk is a modern customer service platform that combines AI-powered automation with multi-channel support to deliver fast, efficient resolutions. Its agentic AI, Freddy, works alongside human agents to handle routine queries instantly and assist with complex issues. Freshdesk unifies email, chat, voice, and social media interactions in one platform.
Key Features
AI agents that auto-resolve email tickets and provide intelligent assistance
Omnichannel support including chat, voice, email, and social media
Advanced ticketing with skill-based routing and collaboration tools
Real-time analytics, reporting, and AI-driven insights for better decision-making
Integration with business apps and customizable workflows
Pricing
Growth $15 per agent/month, billed annually.
Pro: $49 per agent/month, billed annually.
Pro + AI Copilot Bundle: $78 per agent/month, billed annually.
Enterprise: $79 per agent/month, billed annually.
Benefits to Users
Reduces response times with AI-powered automation
Enables seamless multi-channel customer support from a unified platform
Scales affordably with flexible plans and extensive customization
10. Tidio
Tidio is an AI-powered customer service platform that combines live chat, chatbots, email, and social media messaging into a single inbox. It automates conversations using Lyro AI Agent, supporting 12 languages and integrating seamlessly with CRM, ecommerce, and help desk tools. Tidio helps businesses scale support, capture leads, and provide personalized assistance while maintaining data privacy and compliance.
Key Features
AI-driven chatbot (Lyro AI Agent) automates common requests and complex tasks.
Unified multichannel inbox for live chat, email, Messenger, Instagram, WhatsApp, and more
Customizable chat widgets and automated chat triggers
In-depth analytics and performance tracking for AI and team efficiency
Integrations with CRM and ecommerce platforms
Pricing
Starter $24.17 per month
Growth starts at $49.17 per month
Plus starts at $749 per month
Premium starts at $2,999 per month
Benefits to Users
Automates a significant portion of customer interactions, reducing workload
Supports multiple communication channels from a single dashboard
Offers scalable plans with AI-powered tools suitable for startups to enterprises
Related Reading
Create an AI Agent for Your Business within 5 Minutes
Droxy AI, our AI platform, transforms your customer experience by handling inquiries across your website, WhatsApp, phone, and Instagram channels. This process maintains your unique brand voice, so you can say goodbye to missed opportunities as our agents work 24/7. Droxy will convert visitors into leads, answer questions, and provide exceptional support. Best of all, it does this at a fraction of the cost of human staff.
Deploy Your Custom AI Agent in Just Five Minutes
Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language. If needed, it can escalate conversations to your team. Meanwhile, you maintain complete visibility and control over every interaction.
Why Your Business Needs an AI Agent
An AI agent can answer common customer inquiries, so your human team can focus on resolving complex issues. These bots will also help you provide 24/7 support, so you can assist customers even when your business is closed. In addition, they reduce operational costs, improve response times, and enhance customer satisfaction.
Related Reading
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