Answering phone calls can be a significant time drain for businesses, but it doesn’t have to be that way. With the right AI answering service, you can save time, money, and even get a little help on the call. More importantly, a solid automated answering service can help improve customer satisfaction and your business’s reputation. This guide will help you quickly discover the top, most affordable AI answering services for 2025.

Droxy AI's solution, an AI agent for your business, can help you achieve your goals by streamlining your research process, enabling you to find the best AI answering service tailored to your needs.

Table of Content

• 12 Best AI Answering Services in 2025

• Why Use an AI Answering System in 2025?

• How to Choose the Best AI Answering Service

• Create an AI Agent for Your Business within 5 Minutes

12 Best AI Answering Services in 2025

1. Droxy AI

Droxy AI stands out in 2025 as a premier all-in-one platform for deploying customer-facing AI agents across any communication channel. Trusted by over 30,000 businesses, Droxy enables organizations to launch and monitor AI agents in minutes, handling both messages and calls around the clock. Its advanced natural language processing delivers human-like, empathetic, and brand-consistent interactions, making it an ideal solution for companies seeking instant, reliable, and scalable customer support.

Key Features

• AI Website Agent: Instantly answers customer questions using knowledge from your website and company resources.  

• AI Phone Agent: Handles inbound and outbound calls, ensuring 24/7 phone support.  

• AI Messaging Agent: Responds to customer inquiries across messaging platforms for seamless engagement.  

• AI Commenting Agent: Manages and replies to comments on social and digital platforms.  

• Automated Lead Collection: Captures qualified leads automatically to boost conversion rates.  

• Seamless Human Hand-off: Transfers complex queries to human agents without interruption.  

• Intelligent Product Recommendations: Suggests products based on customer interactions and preferences.  

• Multilingual Support: Communicates in over 95 languages instantly, with no extra setup required.  

• Comprehensive Knowledge Integration: Syncs knowledge from websites, e-commerce stores, PDFs, YouTube, Google Drive, and more.  

• Real-time Insights & Analysis: Provides analytics on customer interactions to optimize service and uncover trends.  

• Answering Service Channels: Website chat, Phone calls, Messaging apps, and Social media comments.  

Pricing Plans 

• Basic Plan: Perfect for Small Projects and Start-ups ($16 / month) Includes 600,000 knowledge tokens per month, 3,000,000 message tokens per month, 10 knowledge items per agent, 30 call minutes per month, and 100 comment replies per month. Deploy your agent to any channel.  

• Advanced Plan: Ideal for Companies with High Volume Usage ($80 / month) including 9,000,000 knowledge tokens per month, 14,000,000 message tokens per month, 100 knowledge items per agent, 175 call minutes per month, 500 comment replies per mo.nth Deploy your agent to any channel  

• Enterprise Plan: Designed for Power Users and Enterprises ($240 / month) Includes 36,000,000 knowledge tokens per month, 45,000,000 message tokens per month Unlimited knowledge items per agent 600 call minutes per month,1,000 comment replies per month Deploy your agent to any channel.  

2. Zendesk Answer Bot

Zendesk Answer Bot is an AI-powered virtual assistant integrated within Zendesk Guide, designed to streamline customer support by delivering instant, automated answers to common questions. Using advanced machine learning, it analyzes incoming tickets. It matches them with the most relevant articles from a company’s knowledge base, resolving simple queries in seconds and reducing the load on human agents.  

Key Features  

• Delivers automated answers to customer inquiries using AI and machine learning.  

• Integrates across multiple channels: email, chat, social messaging, and help center.  

• Learn from every interaction to continuously improve answer accuracy12.  

• Seamlessly connects with Zendesk Guide and other Zendesk Suite tools for unified support.  

• Offers a no-code flow builder for customizing conversation paths and automating responses.  

3. Go Answer

Answer is an AI-powered answering service that combines advanced technology with a human touch. While Go Answer leverages AI to streamline and automate routine support tasks, it distinguishes itself by ensuring that all customer-facing interactions, whether by phone or web chat, are handled by live, expertly trained agents. This approach combines the efficiency of AI behind the scenes with the warmth of genuine human conversations, making it a trusted partner for businesses across various industries.  

Key Features  

• 24/7 live, bilingual virtual receptionists (phone and web chat)  

• Legal intake services for law firms, including lead qualification and appointment scheduling  

• Seamless integration with CRM and calendar tools  

• Inbound and outbound call handling, plus email and appointment management  

• Customizable scripts and protocols tailored to each business’s needs  

4. PlayAI

PlayAI is an AI answering service platform designed to deliver lifelike, real-time voice interactions for businesses. Its technology enables organizations to deploy AI-powered voice agents across web, phone, and app channels, providing seamless, human-like conversations at any hour. PlayAI’s agents can be tailored with company-specific knowledge, support over 30 languages and accents, and integrate deeply with business tools to automate tasks such as appointment scheduling and order processing.  

Key Features  

• 24/7 AI voice agents for web, phone, and app channels  

• Multilingual support with over 30 languages and local accents  

• Integration with business tools for actions like scheduling and order tracking  

• Voice customization, including cloning and brand-specific voice creation  

• On-premise deployment to ensure data privacy and compliance  

5. Specialty Answering Service

Specialty Answering Service is an answering service that expertly blends human agents with advanced technology to deliver seamless customer support 24/7. With nearly three decades of industry experience, SAS is recognized for its highly trained virtual receptionists, robust quality control, and flexible service options tailored to businesses of all sizes. The platform empowers companies to manage customer communications effortlessly across multiple channels.  

Key Features  

• 24/7/365 live operator support via phone, web chat, text, and email  

• Customizable call scripting and real-time updates through an intuitive app  

• Integration with popular CRM, scheduling, and business software  

• Comprehensive analytics and call recording for performance insights  

• Bilingual support and industry-specific solutions (medical, legal, real estate)  

6. Posh

Posh is a modern AI-powered answering service that combines advanced conversational AI with live virtual receptionists to provide seamless, always-on customer support. The platform is designed for flexibility, allowing businesses to customize call handling and integrate with industry-specific workflows, particularly in sectors like legal, home services, and small businesses. Posh’s proprietary AI, including the REALM™ reasoning engine, powers intelligent responses and ensures compliance.  

Key Features  

• 24/7/365 live and AI-powered answering via phone, web, and app channels  

• Advanced AI with REALM™ for intelligent, personalized responses and compliance  

• Seamless integration with legal CRMs, scheduling tools, and business software  

• Customizable call handling, appointment scheduling, and lead capture  

• Bilingual support (English/Spanish) and HIPAA-compliant security  

7. AnswerConnect

AnswerConnect is an AI-powered answering service that combines advanced technology with real human interaction to deliver seamless, round-the-clock customer support. The platform is designed for businesses that demand reliability, professionalism, and scalability, offering live agents supported by intelligent automation and omnichannel communication. AnswerConnect’s infrastructure leverages AI for routine tasks, dynamic routing, and conversational analysis, while ensuring sensitive or complex inquiries are always handled by experienced agents.  

Key Features  

• 24/7/365 live answering via phone, web chat, and mobile app channels  

• AI-powered automation for routine inquiries and intelligent call routing  

• Seamless CRM, scheduling, and business software integration  

• Omnichannel communication with unified customer profiles and context retention  

• Bilingual support in English and Spanish for both phone and live chat services  

8. HelloSells

HelloSells is a comprehensive AI-enabled answering service designed to maximize lead capture, qualification, and conversion for businesses 24/7. Acting as a seamless bridge between marketing and sales, HelloSells ensures every prospect is engaged by real agents 24/7, whether through phone, live chat, or web forms. The service is highly customizable, integrating with popular CRMs and business tools to streamline workflows, book appointments, and ensure no opportunity is missed.  

Key Features  

• 24/7/365 live answering via phone, web chat, and web forms  

• Lead capture and qualification with custom scripts and real-time follow-up  

• Appointment scheduling and calendar integration  

• Mobile app for on-the-go management and instant notifications  

• Bilingual answering support for broader market reach  

9. AnswerForce

AnswerForce in 2025 stands out as a human-centric answering service that leverages technology to provide 24/7 live support for businesses of all sizes. Every call is answered by a professional and friendly team member, ensuring that customers always receive personal attention. The platform is built for flexibility, offering quick setup, customizable scripts, and seamless integrations with popular business tools. AnswerForce’s distributed call center model guarantees fast response times, business continuity, and the ability to handle fluctuating call volumes efficiently.  

Key Features  

• 24/7/365 live answering via phone, web chat, and outbound call support  

• Customizable call scripting and detailed call summaries  

• Appointment scheduling, lead capture, and ticket creation  

• Bilingual English-Spanish answering service  

• Distributed call center model for rapid response and business continuity  

10. Ruby

Ruby is an AI-powered answering service that brings a human touch to every customer interaction. Specializing in serving small businesses, Ruby combines live virtual receptionists with advanced technology to handle calls, chats, and client requests 24/7, all from within the US. The platform is designed to maximize customer satisfaction, reduce missed opportunities, and seamlessly integrate with business operations. With features such as bilingual support, secure payment processing, and appointment scheduling, Ruby ensures that every caller receives a warm and professional experience.  

Key Features  

• 24/7/365 live answering via phone and website chat channels  

• Appointment scheduling and calendar integration in real time  

• Bilingual English-Spanish support for all callers  

• Customizable call handling, call forwarding, and lead capture  

• Mobile app for call management, notifications, and remote access  

11. Moneypenny

Moneypenny is an AI-enhanced answering service that seamlessly blends advanced technology with highly trained human receptionists to ensure businesses never miss a customer interaction. The platform’s AI Receptionist uses generative AI to handle routine calls with a natural, conversational tone, while live agents manage more complex or sensitive inquiries. Moneypenny offers 24/7 support across phone and live chat channels, custom scripts, CRM integration, and secure payment processing.  

Key Features  

• 24/7/365 answering via phone and live chat channels  

• AI Receptionist with seamless handoff to live agents for complex queries  

• Appointment scheduling, order processing, and secure payment handling  

• CRM integration and custom call scripting  

• Bilingual support (English/Spanish) and industry-specific solutions  

• Instant message delivery and mobile portal for real-time management  

12. Smith.ai

Smith.ai is an AI answering service that blends advanced AI technology with live virtual receptionists to ensure every customer interaction is handled promptly and professionally. Businesses can choose between AI-first or human-first answering, with every plan offering 24/7/365 coverage, lead qualification, and seamless integration with thousands of business tools. Smith.ai’s AI Receptionist is designed for efficient call handling, appointment scheduling, and intake, while human agents are available for more complex or sensitive inquiries.  

Key Features  

• 24/7/365 answering via phone, web chat, SMS, and social messaging channels  

• AI-first answering with instant responses and human agents on standby.  

• Lead qualification, intake, and appointment scheduling  

• Seamless integration with CRM, calendar, and business software  

• Bilingual English-Spanish support for all channels  

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Why Use an AI Answering System in 2025?

Elevating Customer Service in a Competitive Market

By 2025, businesses will contend with increasing demands for fast, seamless, and personalized customer service. AI answering systems have become essential for organizations seeking to differentiate themselves and foster customer loyalty. These systems not only enhance satisfaction but also help brands build lasting relationships in an increasingly digital world. A Salesforce Survey states that 63% of service professionals think that generative AI will serve their customers faster.

Automating Repetitive Tasks for Greater Efficiency

AI answering systems excel at handling routine queries, appointment scheduling, and other repetitive tasks. By automating these functions, companies reduce the workload on human agents, freeing them to focus on complex or sensitive issues that require a personal touch. This shift leads to a more productive workforce, allowing employees to dedicate their time to higher-value activities.

Managing High Call Volumes Without Extra Staff

Unlike traditional call centers, AI systems can handle hundreds of calls simultaneously without compromising quality. This scalability enables businesses to serve more customers without hiring additional staff, thereby significantly reducing operational costs. As a result, organizations can maintain service standards even during peak periods.

24/7 Availability for Uninterrupted Support

AI answering systems operate around the clock, ensuring no customer inquiry goes unanswered, regardless of the time or day. This always-on support is especially valuable in industries like e-commerce, healthcare, and banking, where customers expect immediate assistance at any hour.

Driving Sales Through Personalized Experiences

Modern AI systems use data from past interactions to recognize repeat customers and tailor responses to individual needs. This level of personalization makes conversations feel natural and relevant, boosting engagement and increasing the likelihood of successful sales or upsells. By delivering a more human-like experience, businesses can convert more inquiries into revenue opportunities.

Comprehensive Data Recording and Insights

Every customer interaction with an AI-powered answering system is recorded and transcribed, providing valuable data for analysis and compliance purposes. This information enables businesses to monitor service quality, identify trends, and continually improve their customer support strategies.

Seamless Integration with Business Tools

AI answering systems can integrate with customer relationship management (CRM) platforms and other business tools. This ensures that customer records are always up to date, enabling smooth communication across departments and further enhancing the customer experience.

Multilingual Support for a Global Audience

As companies expand internationally, AI answering systems offer multilingual capabilities, allowing customers to communicate in their preferred language. This feature eliminates language barriers, helping businesses build stronger connections with diverse customer bases.

Cost Savings and Measurable ROI

Adopting AI answering systems leads to significant cost reductions. A 2018 Study by Juniper Research suggested that chatbots would save businesses $11 billion annually in customer service costs by 2023. The automation of routine tasks and improved efficiency contribute directly to the bottom line.

Meeting Modern Expectations

By 2025, the majority of customer service organizations are expected to use AI to enhance both experiences and productivity. As digital transformation accelerates, AI answering systems are no longer optional; they are a strategic necessity for businesses that want to remain competitive and responsive to customer needs.

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How to Choose the Best AI Answering Service

24/7 Customer Engagement

An effective AI answering service must be available at all times, ensuring that no customer inquiry is left unanswered, even during peak hours or emergencies. Droxy AI delivers continuous support, handling both messages and calls around the clock. This guarantees that your business remains responsive, regardless of the time or situation, which is vital for customer satisfaction and retention.

Omnichannel Communication

Modern customers reach out through various platforms, including websites, phones, messaging apps, and social media. The best AI solutions, like Droxy AI, offer seamless integration across these channels. This ensures your business can interact with customers wherever they choose to connect, providing a unified and accessible support experience.

Advanced Natural Language Processing

A top-tier AI answering service should utilize advanced natural language processing (NLP) to interpret customer intent, context, and sentiment. Droxy AI leverages sophisticated language models to engage in authentic, human-like conversations, adapting its responses to the unique needs of each customer. This capability leads to more accurate and satisfying interactions.

Customizable Responses and Knowledge Base

Every business has its own voice and information needs. The ability to tailor the AI’s scripts, FAQs, and response style is crucial. Droxy AI enables firms to tailor the tone, style, and knowledge base of their agents, ensuring all communications are consistent with their brand and provide accurate, up-to-date information.

Automated Lead Handling and Qualification

Efficient lead management is a significant advantage of AI answering services. Droxy AI automates the collection and qualification of leads from calls and chats, and can even schedule follow-ups or appointments. This streamlines your sales pipeline, reduces manual workload, and increases conversion rates.

Appointment Scheduling and Order Management

For industries that rely on bookings or order processing, instant scheduling and integration with business systems are essential. Droxy AI can schedule appointments based on urgency and staff availability, and can facilitate order processing through direct integrations, reducing wait times and improving operational efficiency.

Multilingual Capabilities

Serving a global customer base requires breaking language barriers. Droxy AI supports communication in over 95 languages, making your business accessible to a diverse audience without requiring additional language support resources.

Smooth Escalation to Human Agents

While AI can handle most routine queries, complex issues sometimes require human intervention. Droxy AI ensures a seamless transition from AI to a human agent when needed, maintaining service continuity and ensuring customers always receive the help they need.

Additional Advantages of Droxy AI

Real-Time Analytics

Droxy AI provides instant insights into customer interactions, enabling businesses to identify trends and optimize their service strategies. 

Comprehensive Knowledge Integration 

The platform can build its knowledge base from various sources, including websites, e-commerce platforms, documents, and videos, ensuring accurate and thorough responses. 

Custom Integrations

Droxy AI supports integration with tools like Zapier and offers APIs for building custom workflows, allowing businesses to tailor the system to their specific needs. 

Transform Your Customer Experience With Droxy AI

Transform your customer experience with Droxy, our AI platform that handles inquiries across your website, WhatsApp, phone, and Instagram channels, all while maintaining your unique brand voice. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. 

Deploy your custom AI agent in just five minutes and watch as it seamlessly engages with customers in any language, escalating conversations to your team only when necessary, while you maintain complete visibility and control over every interaction. Create an AI agent for your business within 5 minutes!

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Create an AI Agent for Your Business within 5 Minutes

Droxy enhances customer experience through the use of artificial intelligence. Our AI platform, aptly named Droxy, handles inquiries across your website, WhatsApp, phone, and Instagram channels. The best part? Droxy maintains your unique brand voice, so customers can’t tell they’re interacting with artificial intelligence. Say goodbye to missed opportunities as our agents work 24/7 to convert visitors into leads, answer questions, and provide exceptional support at a fraction of the cost of human staff. 

Deploy Your Custom AI Agent in Just Five Minutes

Droxy makes it easy to get started. Create an AI agent for your business within five minutes! Once deployed, the AI seamlessly engages with customers in any language, escalating conversations to your team only when necessary. Plus, you maintain complete visibility and control over every interaction.